Business Process Senior Specialist

Walaa Cooperative Insurance Co.; Eastern Province; On-site; SAR 223,000 - 357,000; Full time

Job summary

Walaa Cooperative Insurance Co. is seeking a BPM/Process Improvement professional to analyze end-to-end processes, lead discovery sessions with stakeholders, and design optimized As-Is and To-Be workflows using BPMN 2.0.

You will develop and maintain process models, apply Lean and Six Sigma where appropriate, and ensure documentation is accurate and governed. A strong background in insurance operations and hands-on modelling with ARIS is highly valued.

Qualifications

• Bachelor’s degree in MIS, CIS, Business Administration, Management, or related field.
• 3–4 years’ experience in business process management & process improvement.
• Hands-on experience in business process modelling and analysis tools (ARIS preferred).
• Strong analytical and problem-solving skills; excellent communication and interpersonal skills.

Responsibilities

• Analyze end-to-end business processes and workflows to identify inefficiencies, control gaps, bottlenecks and improvement opportunities.
• Lead process discovery and documentation sessions with business stakeholders and subject matter experts.
• Design and document optimized As-Is and To-Be processes in accordance with BPM standards.
• Develop and maintain process models using BPMN 2.0 standards.
• Utilize ARIS or equivalent BPM platforms for process modelling and documentation.
• Ensure process models, procedures and related documentation are accurate, standardized and governed.

Skills

Analytical skills

Problem solving

Communication skills

Interpersonal skills

Insurance operations knowledge

Process modelling

Six Sigma / Lean

Education

Bachelor’s degree in MIS/CIS/Business Administration/Management

Tools

ARIS

Job description

• Analyze end-to-end business processes and workflows to identify inefficiencies, control gaps, bottlenecks and improvement opportunities.
• Lead process discovery and documentation sessions with business stakeholders and subject matter experts.
• Design and document optimized As-Is and To-Be processes in accordance with established BPM standards and methodologies.
• Develop and maintain process models using BPMN 2.0 standards.
• Utilize ARIS or equivalent BPM/process modelling platforms for process modelling, documentation, analysis and maintenance of the organizational process repository.
• Ensure process models, procedures and related documentation are accurate, standardized, properly governed and kept up to date.

Process Improvement & Operational Excellence:

• Identify, assess and recommend process improvement opportunities based on business impact, efficiency, customer experience, risk and operational performance.
• Apply appropriate continuous improvement methodologies and techniques, including Lean and Six Sigma, where applicable.
• Support the development and implementation of process improvement initiatives and monitor realization of expected benefits.
• Analyze root causes of operational issues and recommend sustainable process improvements.

Business Change & Change Request Evaluation:

• Perform initial business assessment of process and system Change Requests to ensure requirements, business justification, expected benefits, process impact and dependencies are clearly identified.
• Coordinate with business, IT and other relevant stakeholders to support feasibility assessment, prioritization and implementation.
• Assess the impact of proposed changes on existing processes, controls, procedures and related systems.
• Support UAT, implementation readiness and post-implementation review from a business process perspective.

Stakeholder Management & Facilitation:

• Facilitate workshops and process review sessions with business owners, department heads and cross-functional stakeholders.
• Challenge existing processes constructively and recommend practical improvement opportunities.
• Coordinate cross-functional activities required to implement agreed process changes.
• Communicate process changes, decisions and improvement recommendations clearly to relevant stakeholders.

Process Governance & Performance Management:

• Support the establishment and implementation of BPM governance standards, methodologies, templates and process documentation requirements.
• Define and monitor relevant process KPIs, SLAs and performance measures in coordination with process owners.
• Analyze process performance and recommend corrective or improvement actions where required.
• Support process owners in maintaining approved SOPs, policies, procedures and process documentation.
• Ensure appropriate process ownership, roles, responsibilities and controls are clearly defined

Technology, Automation & Digital Enablement:

• Identify processes and activities suitable for automation, digitalization and system enhancement.
• Collaborate with IT, RPA and other technology teams to translate business process requirements into clear improvement and automation opportunities.
• Support assessment of automation opportunities based on business value, process maturity, volume, complexity and feasibility.
• Ensure technology solutions remain aligned with approved business processes and operational requirements.

Compliance & Risk Management:

• Ensure business processes incorporate applicable regulatory, compliance, risk and internal control requirements.
• Identify process-related operational risks and control gaps and coordinate with relevant stakeholders on appropriate mitigation actions.
• Ensure approved process changes are properly reflected in relevant process documentation and SOPs.
• Knowledge Transfer & Continuous Improvement:
• Promote BPM methodologies, process modelling standards and continuous improvement practices across the organization.
• Provide guidance and support to business users on processes documentation and modelling requirements.
• Stay updated on BPM, process intelligence, automation and operational excellence trends and leading practices.
• Support junior team members, where applicable, in process analysis, modelling and documentation activities.

Education:

• Bachelor’s degree in MIS, CIS, Business Administration, Management, or related field.

Experience:

• Minimum 3-4 years’ experience with proven experience in business process management & process improvement.

Personal Attributes / Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Business knowledge of Insurance Operations & Support functions.
• Hands‑on experience in business process modelling and analysis tools; experience with ARIS is highly preferred.
• Knowledge of process improvement methodologies (e.g., Six Sigma, Lean).

Others:

• Project management experience is a plus.