Support Analyst

JASARA Program Management Company; Riyadh; On-site; SAR 187,476 - 281,214; Full time

Job summary

JASARA Program Management Company is seeking a proactive Support Analyst to enhance digital platforms and data systems. The ideal candidate should have a solid background in business analysis, data interpretation, and technical systems, specifically in environments like SharePoint Online, Aconex, and Power BI.

The role requires collaboration with cross-functional teams, supporting business requirements, maintaining portal infrastructure, and providing end-user training. If you are detail-oriented and have a foundation in programming, this opportunity is tailored for you.

Qualifications

• Strong foundation in business analysis, data interpretation, and technical systems.
• Demonstrated ability to follow best practices in change management and SDLC.
• Detail-oriented with effective communication and analytical thinking skills.

Responsibilities

• Assist in gathering and documenting business requirements with stakeholders.
• Support data collection and basic analysis tasks for decision-making.
• Utilize AI-powered tools to automate reporting and organize information.
• Help manage structured and unstructured data repositories.
• Translate technical information into user-friendly formats and prepare documentation.
• Promote data literacy through training sessions for team members and stakeholders.

Skills

Business analysis

Data interpretation

Technical systems

SharePoint Online

Aconex

Power BI

Programming (Python, SQL)

Tools

Microsoft Copilot

Data visualization tools

Job description

Role Summary

We are seeking a proactive and technically adept Support Analyst to contribute to the development, administration, and continuous enhancement of our digital platforms and data systems. This role is ideal for a detail-oriented professional with a solid foundation in business analysis, data interpretation, and technical systems particularly within environments such as SharePoint Online, Aconex, and Power BI.

As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. You will play a key role in ensuring that digital tools and platforms are aligned with evolving business needs, while also supporting end-users through training, documentation, and troubleshooting.

Responsibilities

• Assist in gathering and documenting business requirements by coordinating with stakeholders and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.


• Support data collection and basic analysis tasks to aid decision-making and reporting efforts across the organization.


• Utilize AI‑powered tools such as Microsoft Copilot to assist in automating routine reporting, organizing information, and enhancing team productivity.


• Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.


• Translate technical information into user‑friendly formats and assist in preparing documentation and training materials for various audiences.


• Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.


• Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.


• Collaborate with cross‑functional teams to support seamless information flow and assist in coordinating project activities.


• Assist in aligning KM support activities with broader organizational strategies through regular communication with team leads and management.


• Demonstrate initiative and problem‑solving skills by supporting the resolution of day‑to‑day operational challenges.


• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.


• Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.


• Support automation and data tasks using basic programming or scripting knowledge (e.g., Python, SQL) under guidance.


• Assist in creating and updating data visualizations and dashboards using tools like Power BI.

Qualifications

• Strong foundation in business analysis, data interpretation, and technical systems, especially within SharePoint Online, Aconex, and Power BI.


• Detail‑oriented professional who demonstrates analytical thinking, technical proficiency, and effective communication skills.


• Expected to follow best practices in change management, the software development lifecycle (SDLC), and digital document control.


• Demonstrated ability to stay current with emerging technologies and industry trends to support innovation and operational excellence.