Booking & Guest Experience Coordinator

The Red Sea Development Company; Saudi Arabia; On-site; SAR 45,000 - 67,000; Full time

Job summary

Sports and Entertainment Company – The Admin Assistant – Booking will provide administrative and booking support for RSSE experiences (Akun, WAMA, Galaxea). Manage bookings, respond to inquiries, maintain calendars and schedules, and ensure smooth booking from enquiry to completion.

The role requires a high school diploma, strong MS Office skills, and at least 1 year in customer service or bookings. Arabic is an advantage.

Qualifications

• High school diploma required; diploma or certificate in administration, hospitality, tourism, travel, or customer service preferred.
• Minimum 1 year of experience in administration, bookings, reservations, call centre, hospitality, tourism, guest services, or a customer-facing support role.
• Experience in Saudi Arabia, tourism, adventure activities, hospitality, or destination operations is advantageous.
• Good working knowledge of Microsoft Office, especially Outlook, Excel, Word, and Teams.
• Experience using online booking systems, CRM tools, reservation platforms, or data-entry systems is preferred.
• Strong data accuracy, record keeping, and scheduling coordination skills.
• Ability to support flexible operational requirements, including weekends or peak periods where needed.

Responsibilities

• Support day-to-day administration of guest bookings for RSSE activities and experiences of Akun, Wama and Galaxea.
• Receive, log, and respond to booking enquiries in a timely and professional manner.
• Maintain booking systems, calendars, schedules, availability, guest details, time slots, amendments, and cancellations accurately.
• Prepare and send booking confirmations, updates, and relevant information to guests and internal teams.
• Coordinate with operations teams to ensure guest requirements, activity details, timings, and special requests are clearly communicated.
• Monitor schedules to avoid duplicated bookings, overlapping time slots, or incomplete booking information.
• Provide administrative support for reports on bookings, cancellations, attendance, guest requirements, and other reservation matters.
• Monitor and manage e-mail address of the different brands.
• Support pre-activity communication by sharing accurate information on RSSE experiences, activity requirements, timings, and guest preparation details.
• Assist guests with booking changes, cancellations, and general enquiries while maintaining a high standard of customer service.
• Follow up with guests or internal teams where required to support feedback collection and service improvement.
• Maintain organised records, trackers, shared folders, and booking documentation in line with internal requirements.
• Support coordination with relevant departments to ensure a seamless booking and guest experience process.
• Identify simple improvements in booking administration, data accuracy, communication flow, and scheduling efficiency.
• Promote awareness of RSSE activities and experiences, including wider portfolio offerings where appropriate.

Skills

MS Office

Booking management

Customer service

Attention to detail

Education

High school diploma

Admin, hospitality, tourism certificate

Tools

Outlook

Excel

CRM systems

Job description

Sports and Entertainment Company – The Admin Assistant – Booking will provide administrative and booking support for RSSE experiences (Akun, WAMA, Galaxea). Manage bookings, respond to inquiries, maintain calendars and schedules, and ensure smooth booking from enquiry to completion.

The role requires a high school diploma, strong MS Office skills, and at least 1 year in customer service or bookings. Arabic is an advantage.