Specialist - Administrative

The Red Sea Development Company; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

The Red Sea Development Company is seeking an Administrative Specialist to provide high-quality reservations and coordination support across guest services and operations. You will manage bookings, inquiries, schedules, records, and communications to ensure accurate, efficient day-to-day operations.

You will collaborate with Operations, Guest Services, Finance, and Reservations to coordinate guest requirements, maintain reliable records, and support watersports and other experiences with

Qualifications

• High school diploma required; degree preferred.
• Experience in hospitality or guest services is highly desirable.
• Proficiency in Microsoft Office; familiarity with booking systems.

Responsibilities

• Process guest bookings and reservations accurately within timelines.
• Respond to enquiries, confirmations, amendments, and cancellations.
• Maintain up-to-date booking records and guest profiles.
• Coordinate with Operations, Guest Services, Finance, Reservations.
• Provide administrative support across departments.
• Assist with events and guest experience programs.
• Ensure confidentiality and professional handling of information.

Skills

Booking coordination

Customer service

Data entry

Calendar management

Records management

Education

High School Diploma

Diploma or Bachelor's in Business Administration or related

Tools

Microsoft Office

Booking systems

CRM systems

Job description

Job Purpose

The Administrative Specialist is responsible for providing high-quality administrative reservations and coordination support across RSSE's guest services and operational functions. The role ensures that bookings guest enquiries schedules documentation records and internal communications are managed accurately efficiently and professionally to support seamless day-to-day operations working closely with Operations Guest Services Finance Reservations and other support functions the Administrative Specialist plays an important role in coordinating guest requirements and ensuring information is communicated accurately across relevant teams the position supports the smooth delivery of RSSE's watersports diving and land-based adventure experiences by maintaining reliable records coordinating schedules and resources and providing responsive administrative support the role contributes directly to operational efficiency service quality and guest satisfaction by maintaining high standards of accuracy organisation confidentiality professionalism and customer service.

Key Responsibilities

Booking amp Reservation Coordination Manage and process guest bookings and reservations for watersports diving land-based adventure activities and other RSSE experiences accurately and within required timelines Respond professionally to booking enquiries confirmations amendments cancellations availability requests and special guest requirements Provide guests with clear and accurate information regarding activities schedules availability booking requirements and relevant experience details Maintain accurate and up-to-date booking records guest profiles payment information confirmations and supporting documentation within approved systems and trackers Coordinate with Operations Guest Services Finance and other relevant departments to ensure guest requirements schedules availability resources and operational requirements are aligned Monitor upcoming reservations and proactively identify booking conflicts missing information or operational requirements requiring follow-up Record and escape guest feedback complaints or service-related concerns to the appropriate department and support timely follow-up and resolution Administrative Support Provide comprehensive day-to-day administrative support to RSSE operations and relevant departments Prepare review process and maintain administrative documentation including booking confirmations itineraries invoices receipts contracts reports correspondence and internal forms Manage departmental correspondence through email telephone and other approved communication channels Perform accurate data entry filing document control record management and general administrative duties Support meeting coordination including scheduling preparation of documentation and administrative follow-up where required Maintain organised electronic and physical filing systems to ensure documents and information are easily accessible Ensure administrative workspaces records files and documentation remain organised and maintained to professional standards Monitor administrative supplies and materials and coordinate replenishment when required Guest amp Stakeholder Coordination Provide professional and responsive support to guests throughout the booking and administrative process Liaise with internal teams to ensure guest requests and operational requirements are communicated accurately and addressed promptly Maintain a professional courteous and service-oriented approach in all guest and stakeholder interactions Support the coordination of special guest requests and requirements with relevant operational teams Build effective working relationships with internal departments resort partners vendors and other stakeholders supporting RSSE operations Financial amp Records Administration Support invoicing billing payment tracking and reconciliation activities in coordination with Finance Maintain accurate administrative and financial records relating to bookings and guest transactions Ensure payment information receipts invoices and supporting documentation are recorded and maintained accurately Escalate payment discrepancies or administrative issues to the relevant department for resolution Handle guest operational and financial information with appropriate confidentiality and discretion Events amp Operational Support Provide administrative support for RSSE events promotions seasonal activations and guest experience programmes Assist with schedules guest lists communications documentation and administrative requirements associated with events and activities Support operational teams during peak booking periods events and high-demand periods where required Coordinate administrative requirements with relevant stakeholders to support successful activity and event delivery Policies Systems Processes Procedures Standards amp Reporting Comply with all relevant company policies processes Standard Operating Procedures SOPs work instructions and administrative controls Maintain accurate departmental reports trackers booking records databases and administrative documentation Support the preparation of accurate and timely management information and operational reports Ensure administrative activities are conducted consistently and in accordance with RSSE's service confidentiality and quality standards Maintain confidentiality and appropriate controls when handling guest employee financial and commercially sensitive information.

Education & Experience

High School Diploma or equivalent is required; a Diploma or Bachelor's degree in Business Administration, Hospitality Management, Tourism, Office Administration, or a related discipline is preferred. Minimum of two (2) years of relevant administrative experience, preferably within hospitality, tourism, leisure, adventure, guest services, or another customer-facing operational environment. Previous experience in reservations, booking coordination, guest support, office administration, data entry, or document management is highly desirable. Proficiency in Microsoft Office applications, particularly Outlook, Word, Excel, and PowerPoint. Experience using booking systems, reservation platforms, CRM applications, or customer database systems is preferred. Basic understanding of invoicing, billing, payment tracking, and financial administration is advantageous. Experience supporting multiple departments or operational functions within a fast-paced environment is advantageous. Fluency in written and spoken English is required; Arabic or additional language capability is advantageous.

Essential Skills

High level of accuracy and attention to detail when processing bookings, records, guest information, and documentation. Strong organisational, administrative, and time-management skills. Ability to manage multiple priorities and competing deadlines effectively. Excellent written and verbal communication skills. Strong customer service and guest engagement capabilities. Ability to communicate professionally with guests, colleagues, management, vendors, and external stakeholders. Strong problem-solving skills and sound judgement when managing booking issues, guest requests, and administrative challenges. Ability to remain calm, organised, and service-focused within a fast-paced operational environment. Strong working knowledge of Microsoft Office and relevant administrative systems. High standards of confidentiality, professionalism, integrity, and reliability. Ability to work independently while collaborating effectively with cross-functional teams. Flexible and adaptable approach to changing operational requirements.