Bilingual Social Media & Customer Experience Specialist

FAST FIT EMS; Riyadh; Sur place; SAR 78 000 - 123 000; Plein temps

Avantages offerts par ce poste

Competitive salary

5 working days per week

Health insurance

Professional development and training

Career growth opportunities

Supportive work environment

Résumé du poste

FAST FIT EMS seeks a Social Media Specialist to manage brand interactions, respond to inquiries, handle complaints, and maintain a positive presence across digital channels, including WhatsApp Business.

The role focuses on community management, customer engagement, and monitoring AI platforms to support fast-paced digital operations. The ideal candidate is responsive, detail-oriented, and able to coordinate with Marketing and other teams.

Qualifications

• Experience in social media community management.
• Experience handling comments, direct messages, inquiries and complaints.
• Experience communicating with customers via WhatsApp Business.
• Experience monitoring AI platforms across sectors.

Responsabilités

• Manage social media interactions and monitor customer feedback across platforms.
• Respond promptly to comments, DMs, inquiries, and complaints with a consistent brand voice.
• Coordinate with relevant teams to ensure effective resolution of customer issues.
• Maintain timely follow-ups and documentation of unresolved inquiries and complaints.
• Support AI platform monitoring to improve response times and customer experience.

Connaissances

Social media management

Customer service

Bilingual Arabic/English

Communication skills

Time management

Outils

WhatsApp Business

Description du poste

FAST FIT EMS seeks a Social Media Specialist to manage brand interactions, respond to inquiries, handle complaints, and maintain a positive presence across digital channels, including WhatsApp Business.

The role focuses on community management, customer engagement, and monitoring AI platforms to support fast-paced digital operations. The ideal candidate is responsive, detail-oriented, and able to coordinate with Marketing and other teams.