Automotive Parts & Service Specialist

Lucid Motors; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors in Saudi Arabia is seeking a Parts Operations Specialist to ensure timely availability and accurate supply of spare parts, delivering a high-quality customer experience. You will handle parts inquiries, manage inventory, process orders and coordinate with service teams.

Key tasks include stocking optimization, liaison with technicians, ERP/DMS usage for transactions, and maintaining accurate parts records while upholding Lucid’s standards of service and efficiency.

Qualifications

• 3-7 years of experience in automotive parts or aftersales operations.
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

Responsibilities

• Greet customers and identify parts requirements.
• Recommend appropriate parts for needs.
• Maintain high level of customer service and satisfaction.
• Handle inquiries, quotations, and parts availability checks.
• Monitor stock levels and ensure availability.
• Identify parts needing replenishment and reorder.
• Track lost sales and report gaps for inventory improvement.
• Maintain records of parts movement and stock.
• Process parts orders (local and international) as per company procedures.
• Coordinate closely with Service Advisors and Technicians for parts requirements.
• Track parts status and ensure timely delivery.
• Use DMS/CRM systems to search part numbers and manage transactions.
• Ensure accurate documentation of all parts transactions.
• Monitor bin locations and maintain proper storage standards.
• Manage warranty or returned parts as per policy.

Skills

Customer service

Attention to detail

Organization

Fast-paced environment

Problem solving

Tools

ERP systems

DMS systems

Job description

Lucid Motors in Saudi Arabia is seeking a Parts Operations Specialist to ensure timely availability and accurate supply of spare parts, delivering a high-quality customer experience. You will handle parts inquiries, manage inventory, process orders and coordinate with service teams.

Key tasks include stocking optimization, liaison with technicians, ERP/DMS usage for transactions, and maintaining accurate parts records while upholding Lucid’s standards of service and efficiency.