Service Parts Advisor

Lucid Motors USA, Inc.; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors in Saudi Arabia is seeking a Parts Operations Specialist to ensure timely availability and accurate supply of spare parts, delivering a high-quality customer experience. You will handle parts inquiries, manage inventory, process orders and coordinate with service teams.

Key tasks include stocking optimization, liaison with technicians, ERP/DMS usage for transactions, and maintaining accurate parts records while upholding Lucid’s standards of service and efficiency.

Qualifications

• 3-7 years of experience in automotive parts or aftersales operations.
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

Responsibilities

• Greet customers and identify parts requirements.
• Recommend appropriate parts for needs.
• Maintain high level of customer service and satisfaction.
• Handle inquiries, quotations, and parts availability checks.
• Monitor stock levels and ensure availability.
• Identify parts needing replenishment and reorder.
• Track lost sales and report gaps for inventory improvement.
• Maintain records of parts movement and stock.
• Process parts orders (local and international) as per company procedures.
• Coordinate closely with Service Advisors and Technicians for parts requirements.
• Track parts status and ensure timely delivery.
• Use DMS/CRM systems to search part numbers and manage transactions.
• Ensure accurate documentation of all parts transactions.
• Monitor bin locations and maintain proper storage standards.
• Manage warranty or returned parts as per policy.

Skills

Customer service

Attention to detail

Organization

Fast-paced environment

Problem solving

Tools

ERP systems

DMS systems

Job description

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

Role Purpose

Support service and parts operations by ensuring the timely availability and accurate supply of spare parts. Deliver a high-quality customer experience through efficient parts handling, inventory control, and coordination with service teams.

Key Responsibilities

Parts Sales & Customer Support

• Greet customers (internal & external) and identify parts requirements accurately
• Recommend appropriate parts based on customer or technician needs
• Ensure a high level of customer service and satisfaction at all times
• Handle inquiries, quotations, and parts availability checks

Inventory Management

• Monitor stock levels and ensure optimal inventory availability
• Identify parts requiring replenishment and initiate reorders
• Track lost sales and report gaps for inventory improvement
• Maintain accurate records of parts movement and stock

Ordering & Coordination

• Process parts orders (local and international) as per company procedures
• Handle special orders, including prepayments where required
• Coordinate closely with Service Advisors and Technicians for parts requirements
• Track parts status and ensure timely delivery

Systems & Documentation

• Use DMS/CRM systems to search part numbers and manage transactions
• Ensure accurate documentation of all parts transactions
• Monitor bin locations and maintain proper storage standards
• Manage warranty or returned parts as per policy

Qualifications & Requirements

• 3-7 years of experience in automotive parts or aftersales operations
• Strong understanding of automotive parts and systems
• Experience using ERP/DMS systems

Skills & Competencies

• Strong customer service and communication skills
• High attention to detail and organization
• Ability to work in a fast-paced environment
• Problem-solving and analytical thinking
• Team collaboration and coordination skills

Compensation & Benefits:

• medical, dental, and vision insurance
• life and disability coverage
• paid time off
• paid holidays
• a401(k) retirementplan
• eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program
• incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.

Equal Opportunity:

At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility:

Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy:

Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice .

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.