Automated Operations Engineer

Ericsson; Riyadh; On-site; SAR 90,000 - 120,000; Full time

Job summary

Ericsson is seeking an Automated Operations Engineer for Core Networks in Saudi Arabia. The role focuses on monitoring, troubleshooting, and maintaining large-scale CS, PS, and ITSC networks, ensuring high availability and performance.

You will work on MSC, MGW, HLR, HSS, IMS nodes and related platforms, while driving incident resolution and process improvements. The position requires a BSc in Engineering and 2–3 years of experience in core networks, with strong knowledge of SIP, Diameter, SS7,

Qualifications

• BSc in Engineering required.
• 2–3 years experience in core networks.
• Hands-on experience with MSC, MGW, HLR, HSS, IMS nodes and related platforms to support monitoring and maintenance.

Responsibilities

• Perform configuration changes and troubleshoot MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS, HLR), and IMS nodes.
• Participate in technical discussions to improve monitoring capabilities and first-level troubleshooting.
• Ensure adherence to best practices and continuous improvement for operational efficiency.
• Manage fault handling activities and TT management to meet SLAs.
• Support and coordinate Change Requests (CR) implementations.
• Drive timely incident resolution and recovery within SLA targets.

Skills

SIP

Diameter

SS7

MAP/TCAP

IMS core

Troubleshooting

Education

BSc in Engineering

Job description

We are looking for an Automated Operations Engineer - Core Networks to support the monitoring, troubleshooting, and maintenance of a large-scale CS, PS, and ITSC network. In this role, you will be responsible for network monitoring, fault handling, troubleshooting, escalations, reporting, and reactive maintenance activities to ensure high network availability and performance.

What you will do

• Perform configuration changes and troubleshoot MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS, HLR), and IMS nodes in accordance with approved processes.
• Participate in internal technical discussions to improve network monitoring capabilities and first-level troubleshooting effectiveness, providing recommendations for continuous enhancement.
• Ensure adherence to correct working methodologies, best practices, and continuous improvement initiatives to increase operational efficiency.
• Manage fault handling activities, including trouble ticket (TT) management and fault localization, while meeting agreed SLAs.
• Support and coordinate change management activities and Change Request (CR) implementations.
• Drive timely incident resolution and recovery within SLA targets.

What you will bring

• BSc in Engineering, preferably in Telecommunications or a related field.
• 2-3 years of experience.
• Strong understanding of core network protocols, including SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, and Diameter.
• Solid knowledge of 2G, 3G, and 4G Core Network architecture, protocols, and signaling flows.
• Hands-on experience in the operation and maintenance of Voice Core CS nodes such as MSC, MGW, STP, UDC, APG, and related platforms.
• Proven second-line operational troubleshooting experience with IMS nodes, including SBG, MTAS, CSCF, IPWorks, EMM, and related technologies.
• Good knowledge of Virtualization, Cloud NFVI, and NFVO technologies is highly preferred.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to work effectively in a high-pressure operational environment.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

Saudi Arabia (SA) || Riyadh