Asst Mgr-Reservations

Sheraton Hotels & Resorts; Saudi Arabia; On-site; SAR 90,000 - 130,000; Full time

Job summary

Sheraton Hotels & Resorts is seeking a Management-level Reservations Sales professional to solicit and manage reservations opportunities, train staff, and maximize revenue. This role drives loyalty by delivering service excellence across each customer interaction and grows the property’s share of its accounts.

The candidate will lead reservations sales activities, respond to opportunities beyond standard parameters, negotiate contracts, and ensure accurate processing of bookings while

Qualifications

• High school diploma or GED plus 3 years in sales, marketing, guest services or related area.
• 2-year post-secondary degree in Business Administration, Marketing, Hotel and Restaurant Management or related major; 1 year in sales or marketing, guest services, front desk or related area.

Responsibilities

• Identify new reservations sales opportunities to hit personal and property revenue goals.
• Close opportunities by applying negotiating skills and writing contracts.
• Assist with transaction workflows: proposals, contracts, customer correspondence, and order accuracy.
• Provide exceptional service to drive customer loyalty and grow share of the account.
• Maintain awareness of brand and service standards to ensure consistent guest experiences.

Skills

Sales experience

Customer service

Negotiation

Education

High school diploma or GED

2-year degree in Business/Marketing/Hotel & Restaurant Management

Job description

Job Number 26130234

Job Category Reservations

Location Central Area District, North of Al Masjid Al Nabawi, Al - Munawarah Al-Ma, Saudi ArabiaVIEW ON MAP

Schedule Full Time

Located Remotely N

Position Type Management

Job Summary

Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.

OR

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.

Providing Exceptional Customer Service

• Supports the company's service and relationship strategy, driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company's customer service standards and property's brand standards.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Sets a positive example for guest relations.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Handles guest complaints and disputes following the instant pacification procedures.

Additional Responsibilities

• Utilizes intranet for resources and information.
• Creates contracts as required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be The World's Gathering Place. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.