Associate Director - Wellness Operational Integration

Red Sea Global; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare benefits

Employee accommodation

Job summary

Red Sea Global is expanding its Wellness leadership team in Saudi Arabia. The role oversees operational and commercial wellness performance across hotel and destination wellness operations, ensuring high service standards, safety, and continuous improvement.

Ideal candidates bring 5+ years in luxury hospitality wellness, including hands-on spa experience, and a record of improving profitability and guest satisfaction within large-scale operations.

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• Diploma or professional qualification in Spa/Welness Therapy or related discipline is required.
• Minimum 5 years experience in luxury hospitality, wellness and spa operations.

Responsibilities

• Lead pre- and post-opening inspections of Wellness and Spa operations for service delivery and guest experience.
• Oversee LQA hotel reviews for Wellness functions and ensure corrective actions are completed.
• Serve as Wellness lead for new openings and ensure integration of standards across properties.
• Monitor Wellness operational and commercial performance; report to Asset Management and stakeholders.
• Collaborate with hotel operators to improve profitability, efficiency, and KPIs.
• Audit websites to ensure accurate spa package content and coordinate updates with Wellness Comms.
• Support Destination Operations by promoting service excellence and consistency.
• Ensure health and safety practices across Wellness and guest experiences.
• Standardize planning and processes to improve efficiency and execution.
• Develop internal training programs and practical tools for capability building.
• Provide procurement support for pre-opening and ongoing Wellness needs.

Skills

Spa management

Wellness operations

Quality standards

Guest experience

Operational excellence

Training development

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in hospitality management / related field

Diploma or qualification in Spa Therapy / Wellness / Beauty Therapy / Physiotherapy

Job description

Be the change. Join the world’s most visionary developer.

Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel.

We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism.

Join RSG and be part of the positive change for Saudi Arabia and the world.

Job Purpose:

Provides operational and commercial oversight to ensure Wellness offerings perform profitably pre- and post-opening, while upholding service excellence, quality standards, health and safety, and continuous improvement across hotel and destination wellness operations.

Job Responsibilities:

Functional/Technical Responsibilities

• 1. Operational Audits, Quality and Readiness
• Lead pre- and post-opening inspections of Wellness and Spa operations to evaluate service delivery, programming standards, operational readiness, and guest experience execution, and drive corrective action where needed.
• Oversee LQA hotel reviews for Wellness functions, ensuring quality standards are maintained and follow-up actions are implemented effectively.
• Serve as the Wellness lead for new openings, ensuring smooth integration of wellness standards, operational requirements, and service execution across properties.
• 2. Operational Performance and Commercial Oversight
• Monitor and report on Wellness operational and commercial performance, providing insights and recommendations to Asset Management and key stakeholders including Spa Directors, and General Managers
• Work in partnership with hotel operators to improve profitability, commercialization, operational efficiency, and delivery against owner KPIs.
• Review and assess commercial strategies and financial performance of hotels, identifying opportunities to enhance Wellness business outcomes.
• Audit VRS, RSG, and operator websites to ensure accurate content and hotel spa package information is available for users, and provide feedback analysis and work with Wellness Comms to correct and update.
• 3. Destination Operations, Standards and Compliance
• Support the Destination Operations team in executing destination-wide strategies that elevate service excellence and operational consistency within Wellness.
• Ensure robust health and safety practices are maintained across Wellness operations, including Wellness Route activations and guest-facing experiences.
• Strengthen operational performance through continuous improvement of policies, procedures, and operating standards.
• Standardize OSE planning and process across Wellness functions to improve efficiency, coordination, and execution.
• 4. Internal Alignment, Training and Capability Building
• Drive proactive internal communication initiatives that build internal awareness, improve knowledge sharing, and strengthen cross-functional alignment.
• Develop and deliver quarterly internal training programs, supported by practical tools and resources that reinforce Wellness standards and operational readiness.
• 5. Procurement and Operational Support
• Provide procurement support for Wellness-related pre-opening and operational needs as required.

Job Requirements:

Educational Background:

Bachelor’s degree in hospitality management, Wellness, Spa Management, Business Administration, or a related field preferred. A diploma or professional qualification in Spa Therapy, Wellness Therapy, Beauty Therapy, Physiotherapy, or a related discipline is required.

Years of Experience:

Minimum 5 years of experience in luxury hospitality, wellness, and spa operations.

Other Requirements:

• Middle East preferred experience. Proven track record in large-scale operations and previous Spa and Wellness Operations experience.
• Must have previous hands-on experience as a therapist within a luxury hotel or luxury wellness environment.
• Proven operational experience within large-scale wellness or hospitality operations, with exposure to service standards, guest experience, and quality management.

Skills:

• Strong operational knowledge of luxury hospitality, spa, and wellness environments.
• Sound understanding of LQA, service excellence, and hospitality quality standards.
• Commercially aware, with the ability to review operational performance, business drivers, and owner KPIs.
• Highly detail-oriented, with strong focus on accuracy, consistency, and quality follow-through Process-driven, with the ability to strengthen structure, standards, and operational discipline.
• Effective relationship builder, able to work across operators and internal stakeholders
• Strong cross-functional working style, with the ability to collaborate across multiple departments
• Clear and professional communicator, both written and verbal
• Capable of identifying gaps, proposing practical solutions, and driving continuous improvement
• Able to develop training tools, support operational capability, and reinforce standards across teams