Wellness Operations Director

Red Sea Global; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Benefits offered by this job

Healthcare benefits

Employee accommodation

Job summary

Red Sea Global is expanding its Wellness leadership team in Saudi Arabia. The role oversees operational and commercial wellness performance across hotel and destination wellness operations, ensuring high service standards, safety, and continuous improvement.

Ideal candidates bring 5+ years in luxury hospitality wellness, including hands-on spa experience, and a record of improving profitability and guest satisfaction within large-scale operations.

Qualifications

• Bachelor's degree in hospitality management or related field preferred.
• Diploma or professional qualification in Spa/Welness Therapy or related discipline is required.
• Minimum 5 years experience in luxury hospitality, wellness and spa operations.

Responsibilities

• Lead pre- and post-opening inspections of Wellness and Spa operations for service delivery and guest experience.
• Oversee LQA hotel reviews for Wellness functions and ensure corrective actions are completed.
• Serve as Wellness lead for new openings and ensure integration of standards across properties.
• Monitor Wellness operational and commercial performance; report to Asset Management and stakeholders.
• Collaborate with hotel operators to improve profitability, efficiency, and KPIs.
• Audit websites to ensure accurate spa package content and coordinate updates with Wellness Comms.
• Support Destination Operations by promoting service excellence and consistency.
• Ensure health and safety practices across Wellness and guest experiences.
• Standardize planning and processes to improve efficiency and execution.
• Develop internal training programs and practical tools for capability building.
• Provide procurement support for pre-opening and ongoing Wellness needs.

Skills

Spa management

Wellness operations

Quality standards

Guest experience

Operational excellence

Training development

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in hospitality management / related field

Diploma or qualification in Spa Therapy / Wellness / Beauty Therapy / Physiotherapy

Job description

Red Sea Global is expanding its Wellness leadership team in Saudi Arabia. The role oversees operational and commercial wellness performance across hotel and destination wellness operations, ensuring high service standards, safety, and continuous improvement.

Ideal candidates bring 5+ years in luxury hospitality wellness, including hands-on spa experience, and a record of improving profitability and guest satisfaction within large-scale operations.