Assistant Room Service Manager

Hilton; Saudi Arabia; Remoto; SAR 60.000 - 110.000; Tempo pieno

Descrizione del lavoro

Hilton in Saudi Arabia is seeking an Assistant Room Service Manager to lead daily outlet operations, ensure guest service excellence, and uphold brand standards in a vibrant hospitality setting. You will work with the Restaurant Manager to monitor quality, address guest feedback, and drive improvements while coaching team members and supporting training and recruitment.

This role emphasizes compliance with health, safety, and regulatory requirements and opportunities to contribute to revenue

Competenze

• Experience overseeing daily hotel outlet operations, including guest service standards and budgeting.
• Strong leadership to coach and develop team members and conduct performance evaluations.
• Knowledge of health, safety, sanitation, and alcohol awareness regulations.

Mansioni

• Oversee daily operations of the room service/outlet, ensuring quality and cost controls.
• Collaborate with Restaurant Manager to monitor service and guest feedback, driving improvements.
• Supervise and coach team members, supporting performance evaluations and development.
• Support revenue initiatives through upselling and local promotions to boost F&B sales.
• Assist in hiring, onboarding and training new team members to maintain service standards.
• Uphold regulatory standards for health, safety, sanitation and alcohol awareness.

Conoscenze

Guest service standards

Inventory management

Budgeting

Cost controls

Marketing

Team coaching

Performance evaluations

Upselling techniques

Hiring & training

Health & safety compliance

Descrizione del lavoro

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Room Service Manager , you’re not just helping manage daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee daily operations: Assist with managing outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Enhance guest experiences: Collaborate with the Restaurant Manager to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the dining experience
• Contribute to team development: Supervise and support team members, provide coaching, assist with performance evaluations, and contribute to professional development initiatives under the Manager’s guidance
• Support revenue initiatives: Help implement marketing strategies, up-selling techniques, and promotions to boost food and beverage sales
• Recruit and train team members: Assist in hiring, interviewing, onboarding, and training new team members to uphold service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.