Assistant Reservations Manager

Hilton; Dammam; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis support

Mental health resources

Job summary

Hilton is seeking an Assistant Reservations Manager in Dammam to lead the hotel’s reservations operations and drive occupancy. You will manage inventory, group blocks, and rate strategies while collaborating with Sales and Events to maximize revenue.

This role requires strong leadership, analytical skills, and a customer‑centric mindset. You will generate reports, forecast demand, and coach the reservations team to deliver memorable guest experiences.

Qualifications

• Experience in hotel reservations operations and revenue management.
• Ability to manage room inventory, groups, cut-off dates and rate restrictions.
• Collaborate with Sales and Events to maximize group bookings and revenue.
• Proficient in managing third‑party channels and optimizing conversions.
• Generate and review occupancy, revenue and forecasting reports to inform decisions.
• Lead and develop front‑line team to maintain service excellence.

Responsibilities

• Oversee daily reservations operations including inventory and blocks.
• Maximize occupancy and revenue through rate strategies and promotions.
• Collaborate with Sales and Events to optimize group bookings and corporate rates.
• Negotiate and manage third‑party channels and agent relationships.
• Prepare key KPIs and forecasting data for leadership review.

Skills

Reservations management

Team leadership

Revenue optimization

Forecasting & reporting

Tools

OTA management

Reporting tools

GDS / PMS systems

Job description

Job Identification: 226102

Job Category: Sales and Marketing

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Reservations Manager , you’re not just managing the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee daily reservations operations: Manage all aspects of the reservations process, including room inventory and availability, group blocks and rooming lists, cut-off dates, rate restrictions, occupancy strategies, and system usage

• Maximize occupancy and revenue: Review and adjust rate strategies, occupancy levels, and promotional efforts to optimize room sales and achieve revenue targets

• Collaborate with sales and events: Work with Sales and Events teams to ensure group bookings, corporate rates, and special events are effectively managed to maximize revenue

• Manage third-party channels: Negotiate rates, manage relationships, and ensure proper implementation of reservation procedures with third-party booking sites and agents to maximize conversion

• Generate reports and forecasts: Prepare and review key performance reports such as occupancy, revenue, and forecasting data to support strategic planning and departmental decision-making

• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.