Assistant Room Service Manager

Hilton; Jizan; On-site; SAR 60,000 - 90,000; Full time

Job summary

Hilton in Saudi Arabia is seeking an Assistant Room Service Manager to lead daily outlet operations, uphold guest service standards, ensure product quality, manage inventory and budgeting, and enforce policies to deliver memorable experiences.

You will supervise and coach colleagues, support performance reviews, contribute to marketing and promotions to boost food and beverage sales, recruit and train new team members, and ensure strict health, safety and alcohol safety compliance across the

Responsibilities

• Oversee daily outlet operations, guest service standards, product quality, inventory, budgeting, and policy enforcement
• Enhance guest experiences by monitoring service and product quality and addressing feedback
• Supervise and coach team members, assist with performance evaluations and develop staff
• Support revenue initiatives through marketing, up-selling, and promotions to boost F&B sales
• Recruit and train new team members, onboarding, and maintaining service standards
• Uphold regulatory standards for health, safety, sanitation, and alcohol awareness

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Room Service Manager , you’re not just helping manage daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Oversee daily operations: Assist with managing outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
• Enhance guest experiences: Collaborate with the Restaurant Manager to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the dining experience
• Contribute to team development: Supervise and support team members, provide coaching, assist with performance evaluations, and contribute to professional development initiatives under the Manager’s guidance
• Support revenue initiatives: Help implement marketing strategies, up-selling techniques, and promotions to boost food and beverage sales
• Recruit and train team members: Assist in hiring, interviewing, onboarding, and training new team members to uphold service standards and operational excellence
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.