Assistant Manager

Apparel Group; Saudi Arabia; On-site; SAR 90,000 - 180,000; Full time

Job summary

Apparel Group in Saudi Arabia is seeking aStore Operations Leader to drive revenues through effective sales targets, stock management and execution of Visual Merchandising guidelines across all stores.

The role requires recruiting, training and coaching staff, while ensuring SOP adherence and loss-prevention measures. You will liaise with regional management to maximize profitability and brand consistency.

Qualifications

• Leadership experience in retail store operations.
• Ability to set and monitor sales targets.
• Experience in Visual Merchandising and store design.
• Strong staff recruitment, training and performance management.
• Compliance with SOPs and loss-prevention guidelines.
• Excellent communication with regional management.
• Inventory and stock control experience.

Responsibilities

• Achieve metrics: units per transaction, avg transaction value, monthly sales, sales per sq ft, turnover, shrinkage control, and conversion rate.
• Set store sales targets to maximise sales and profitability.
• Guide Area Managers and Store Managers to maximise productivity with available resources.
• Manage operational costs and reduce them through automation.
• Enforce company SOPs, policies and loss-prevention guidelines across all stores.
• Oversee implementation of Visual Merchandising guidelines at all stores.
• Recruit and train staff on sales techniques, customer service and teamwork.
• Evaluate staff performance annually and coach for improvement.
• Make decisions on operations and visual standards based on store/client needs.
• Conduct regional sales and operations meetings; provide performance feedback.
• Ensure brand participation in loyalty programme Club Apparel.
• Monitor store inventory and coordinate with Brand Managers to optimise stock.
• Foster collaboration among GM, Area Manager, Brand Manager, Store Manager and Buyers/Planners.

Skills

Sales leadership

Retail operations

Visual Merchandising

Staff training

Job description

Position Objective

The position is responsible for increasing business revenues.

Key Responsibilities

• Achieve quantitative measures of performance: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, and increase in conversion percentage.
• Set store sales target to maximize sales and profitability.
• Guide Area Managers and Store Managers to maximize productivity through effective utilization of available resources.
• Effectively manage operational costs, reducing them through automation.
• Adhere to and enforce Company SOP, policies, procedures, and loss prevention audit guidelines in all stores, ensuring compliance by all employees.
• Oversee implementation and execution of Visual Merchandising guidelines at all stores at all times.
• Recruit and train staff on sales techniques, customer service, teamwork, and other etiquette as per company and brand requirements.
• Evaluate employee performance annually and promote open communication through coaching and motivation.
• Interpret and make decisions on operations and visual standards based on store and client needs.

Employee Development

• Identify store training and development needs in conjunction with the Brand General Manager and training department.
• Formulate a succession plan, in conjunction with the Brand General Manager.
• Set KPIs and KRAs for direct reportees and conduct performance appraisal and feedback.
• Involve in the selection and recruitment of operational staff when required.
• Ensure technical and behavioral proficiency of staff through appropriate Learning and Development initiatives.

Communication

• Conduct regional sales and operations meetings on a regular basis.
• Provide frequent feedback to Area Managers and Store Managers on performance in relation to company performance.
• Ensure brand participation in loyalty programme ‘Club Apparel’.
• Conduct weekly meetings with GM and Senior Management to discuss business plan versus achievements and improvement areas.

Stock Management

• Monitor store inventory in consultation with Brand General Manager and Brand Managers.
• Promote a proactive relationship between GM, Area Manager, Brand Manager, Store Manager and Buyers/Planners to maximize sales.
• Monitor slow‑moving and outdated stock in consultation with Brand Managers.
• Ensure stock security measures are effectively managed by Store Managers.

Store Design and Projects Management

• Involve in design and layout process of new store projects.
• Design a "New Store Schedule" prior to commencement of design process.
• Provide guidance to concept architect during design and implementation process.
• Conduct regular project update meetings with the Projects team and provide guidance and support to territory during set‑up and merchandising phase.

Miscellaneous

• Ensure enhanced brand visibility and provide inputs for marketing and brand awareness.
• Handle legal responsibilities related to store management/store opening/planning.