Assistant Store Manager

SupportFinity™; Saudi Arabia; On-site; SAR 60,000 - 90,000; Full time

Job summary

Apparel Group in Saudi Arabia is seeking a Store Manager responsible for leading retail staff, delivering exceptional customer service, and maximizing sales. You will support the Store Manager, ensure operations comply with company policies, and take end-to-end store responsibility in their absence.

You will keep up-to-date product knowledge, oversee scheduling and VM standards, promote loyalty programs, and provide feedback to the Store Manager and Area Manager.

Qualifications

• Experience in managing retail staff and ensuring high service standards.
• Strong product knowledge and visual merchandising abilities.
• Ability to oversee store operations, scheduling, and security.
• Excellent communication with store, area managers, and customers.

Responsibilities

• Provide leadership to retail staff to ensure top customer service and sales.
• Assist Store Manager in profitable store operations following company policies.
• Oversee end-to-end store activities in the absence of the Store Manager.
• Promote the Club Apparel Loyalty Program to maximize repeat business.
• Provide feedback to Store/Area Manager about staff and product performance.
• Maintain VM standards and ensure accurate stock and loss prevention.
• Manage daily roaster, leave, and grievances of retail staff.
• Ensure awareness of store security and brand policy compliance.

Skills

Customer service

Staff management

Visual merchandising

Product knowledge

Schedule management

Security awareness

Job description

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

POSITION OBJECTIVE

• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities

• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

About the company

Apparel Group