Assistant IT Manager

Shangri-La; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel in Jeddah is seeking an experienced Assistant IT Manager to oversee the IT department's daily operations. The ideal candidate will ensure the functionality of critical application systems and assist in hardware maintenance. Strong leadership skills and a degree in Computer Science are essential. The role also requires fluency in both English and Arabic and a dedication to sustainable practices. A competitive benefits package and opportunities for personal growth are offered.

Benefits

Competitive benefits

Recognition programs

Travel perks

Qualifications

• Minimum 3 years as a senior analyst/programmer in a large company.
• Flexibility to work evenings, weekends, and holidays.
• Self-motivated with strong leadership and communication skills.

Responsibilities

• Manage day-to-day operations of the IT department.
• Ensure critical application systems are functioning properly.
• Assist with hardware maintenance programs and procedures.

Skills

Leadership

Communication

Interpersonal skills

Fluent in English and Arabic

Education

Degree in Computer Science

Job description

Overview

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 5 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah's popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.

Job Summary

The Assistant IT Manager is responsible for managing day to day operation and liaise with Information Technology Manager to ensure the smooth functioning of the Information Technology Department. Assists in establishing hardware maintenance programs and procedures in case of system interruptions. Assists in ensuring security of data storage and protection.

Responsibilities

• Ensure that critical application systems to the hotel like Opera PMS, Infrasys POS, Call Accounting System, Check EAM, Messaging System, etc. and including hardware are running.
• To attend users Information Technology related problems both hardware and application systems.
• Ensure that day-to-day standard Information Technology operating procedures (including checklist) are implemented properly including new requirements that need to be implemented and / or adhered.
• Creates, develop new application systems and enhancement to existing systems that will be beneficial to some department day-to-day operations and to the hotel.
• To plan and continue looking for new ways that may improve some Information Technology related areas and provide feedback / recommendations to the Management.
• Practices and role-models the Guiding Principles and the Core Values of Shangri-La Hospitality.
• Be environmental friendly, reduce waste, recycle when possible, and reuse whenever applicable.
• Must be familiar with the CSR initiatives, Policies and Procedures, Guidelines, Rules and Regulations per company CSR, including and not limited to CSR initiatives of the local and national government.
• Ensures compliance and application for all CSR job related decisions and activities, in relation to achieving the hotels CSR goals and objectives.

Qualifications

• 3 years as senior analyst / programmer in a large company
• Degree in Computer Science.
• Leadership, communication, and interpersonal skills.
• Flexibility to work evenings, weekends, and holidays.
• Fluent in English and Arabic
• Strong leadership, self-motivated excellent communication skills.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.