Assistant Front Office Manager

Radisson Hotel Group; Eastern Province; On-site; SAR 60,000 - 80,000; Full time

Job summary

Radisson Hotel Group in Saudi Arabia's Eastern Province seeks an Assistant Front Office Manager to lead our front desk team and ensure the guest journey is flawless. You will manage budgets, inventory and host the show with patience, empathy and a passion for memorable experiences.

The role focuses on delivering exceptional service, supervising daily operations, and coordinating with other departments to exceed guest expectations while cultivating a high-performing team.

Qualifications

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Time management: Exposure to supporting the scheduling staff and managing workflow.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.]
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• CoT_job_summary_short":"COMPANY NAME: Radisson Hotel Group\nKEY POINTS: Front Office leadership, guest satisfaction, budget oversight","job_summary_short":"<p>Radisson Hotel Group in Saudi Arabia's Eastern Province seeks an Assistant Front Office Manager to lead our front desk team and ensure the guest journey is flawless. You will manage budgets, inventory and host the show with patience, empathy and a passion for memorable experiences.</p><p>The role focuses on delivering exceptional service, supervising daily operations, and coordinating with other departments to exceed guest expectations while cultivating a high-performing team.</p>","contract_type":"fulltime","location_type":"on site","remote_scope":null,"perks":[],"stated_min":null,"stated_max":null,"stated_absolute":null,"salary_estimation_cot":"Assistant Front Office Manager in Eastern Province, Saudi Arabia: market range based on local hospitality industry.","estimated_low":60000,"estimated_medium":70000,"estimated_high":80000

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of front desk operations

Adaptability

Job description

Is making every moment matter your true passion Join us At Radisson Hotel Group where delivering memorable moments is not just a skill but a heartfelt commitment Ready to turn every check-in and check-out into an unforgettable experience We are currently seeking an Assistant Front Office Manager to join our vibrant team At Radisson Hotel Group we are in search of individuals who go beyond the resume those with character skills talents and a passion for creating memorable experiences As the Assistant Front Office Manager you bring an unmatched level of dedication a focus on delivering exceptional service and a genuine passion for creating positive guest experiences to our dynamic Front Office Team Our Assistant Front Office Managers love the hustle and bustle of life It s not just about check-in and check-out It s about everything in-between You will manage our front office team and lead by example ensuring all aspects of the guest journey and experience are delivered to the highest level You will exude patience empathy and have the personality to host the show whilst managing budgets and inventory As an integral part of the management team you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Qualifications

• Exceptional customer service: Experience of driving guest satisfaction and handling complaints with a professional demeanor.
• Communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Exposure to supervising and motivating a team of front desk staff.
• Organizational skills: Ability to multi-task and prioritize work in a fast-paced environment.
• Problem-solving skills: Identifying and resolving issues that arise at the front desk.
• Time management: Exposure to supporting the scheduling staff and managing workflow.
• Staff training: Experience of training and development of front desk staff.
• Knowledge of front desk operations: Understanding of check-in/check-out procedures, reservation management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.