Front Office Leader: Elevate Guest Moments & Perks

Radisson Hotel Group; Al Khobar; On-site; SAR 140,000 - 210,000; Full time

Benefits offered by this job

Hotel discounts

Friends & Family discount

F&B and Spa discounts

Job summary

Radisson Hotel Group is seeking a Front Office Manager to lead the front office team and elevate guest experiences across all touchpoints. You will ensure seamless check-in/check-out, optimal reservations management, and accurate guest billing while upholding the brand’s guest-first ethos.

As part of the management team, you will drive service excellence, train staff, manage scheduling and budgets, and adapt to dynamic hotel operations to deliver memorable moments for guests and colleagues alike.

Qualifications

• Exceptional customer service and guest satisfaction experience.
• Clear, effective verbal and written communication with guests and teams.
• Experience supervising and motivating a front desk team.
• Knowledge of front desk operations including check-in/check-out, reservations, and guest billing.

Responsibilities

• Manage the front office team and lead by example to deliver the guest journey at the highest level.
• Host the show with patience and empathy while managing budgets and inventory.
• Collaborate with the management team to ensure guest satisfaction and smooth front office operations.

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of front desk operations

Adaptability

Job description

Radisson Hotel Group is seeking a Front Office Manager to lead the front office team and elevate guest experiences across all touchpoints. You will ensure seamless check-in/check-out, optimal reservations management, and accurate guest billing while upholding the brand’s guest-first ethos.

As part of the management team, you will drive service excellence, train staff, manage scheduling and budgets, and adapt to dynamic hotel operations to deliver memorable moments for guests and colleagues alike.