Arabic-Speaking SAP PMGM Support Specialist

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Riyadh; On-site; SAR 320,000 - 460,000; Full time

Job summary

RiDiK, a subsidiary of CLPS, is seeking an experienced SAP SuccessFactors PMGM Support Consultant in Riyadh. You will provide L2/L3 production support for PMGM, manage incidents, and assist with quarterly releases and system enhancements. Fluency in Arabic and English is required to communicate with HR and vendors.

The role demands strong knowledge of PMGM modules, incident and RCA processes, and ITIL-compliant change governance. Immediate joiners preferred.

Qualifications

• 6+ years of SAP SuccessFactors PMGM experience.
• L2/L3 production support experience.
• Valid SAP SuccessFactors PMGM Certification.
• Fluent in Arabic and English; speaking and reading Arabic mandatory.

Responsibilities

• Provide L2/L3 production support for SAP SuccessFactors PMGM.
• Resolve incidents, service requests, and defects within SLAs.
• Support annual performance review and goal-setting cycles.
• Configure and maintain Performance Forms, Goal Plans, Route Maps, Rating Scales, Competencies, and Calibration.
• Perform RCA and resolve recurring issues.
• Support quarterly releases, regression testing, and system enhancements.
• Work with HR stakeholders, SAP, and third-party vendors to resolve issues.
• Manage incident reporting, SLA dashboards, SOPs, and documentation.
• Ensure ITIL processes and change governance.

Skills

PMGM

Production support

Incident management

SLA management

RCA

ITIL

Arabic

English

MDF Objects

Employee Central integration

Tools

PMGM Certification

Job description

RiDiK, a subsidiary of CLPS, is seeking an experienced SAP SuccessFactors PMGM Support Consultant in Riyadh. You will provide L2/L3 production support for PMGM, manage incidents, and assist with quarterly releases and system enhancements. Fluency in Arabic and English is required to communicate with HR and vendors.

The role demands strong knowledge of PMGM modules, incident and RCA processes, and ITIL-compliant change governance. Immediate joiners preferred.