Guest Care Representative (207806)

Nahdi Medical Co.; Makkah Region; On-site; SAR 36,000 - 72,000; Full time

Job summary

Nahdi Medical Co. is seeking a professional receptionist to deliver high-quality, front-desk service at our polyclinic in Saudi Arabia.

You will greet patients, handle inquiries, manage appointments, and assist with payments and insurance procedures, while maintaining a welcoming, well-organized reception area. Fluency in English and Arabic, strong communication skills, and prior experience in a similar role are essential.

Qualifications

• 3 years of experience in a similar receptionist/administrative role.
• Fluent in English and Arabic (spoken and written).
• Strong front-desk and customer service skills.

Responsibilities

• Welcomes and greets patients and visitors, answers enquiries promptly and courteously.
• Ensure reception area is staffed at all times and secure for health, safety and access.
• Register new patients and update demographics with accurate details.
• Schedule, amend, and cancel appointments following procedures for efficiency.
• Direct urgent cases to appropriate physician and manage home visit requests per protocol.
• Provide information on charges, collect payments and issue receipts.
• Monitor emails and faxes, relay messages as required.
• Maintain tidy reception area and keep information leaflets available.
• Answer calls professionally and route or take messages as needed.

Job description

Job Description

Provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. Act as the first point of contact for patients contacting the polyclinic by ensuring that enquiries from patients are efficiently and courteously handled in the best way to convey the polyclinic’s image and branding.

Accountabilities

• Welcomes and greets all patients and visitors, in person or over the phone and answer their enquiries efficiently and courteously to ensure patients satisfaction.
• Ensure that the reception area is always manned at all times even at breaks to avoid any health, safety and security issues as well as availability for patients’ enquiries at all times.
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Book in, amend and cancel patient appointment in line with the polyclinic’s appointments procedures ensuing optimum efficiency of the appointment system.
• Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to the appropriate physician where necessary.
• Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets. (Home visits still not confirmed as discussed with Dr Hussam)
• Advise patients of relevant charges for private or medical insurance services, accept payments and issue receipts for the service delivered. (For the medical insurance patients, the job holder has to follow the agreed registering process).
• Check emails and fax machine regularly for incoming messages. Send emails or faxes as required.
• Ensures the reception area is always kept clean and tidy and all the information leaflets are available for patients or public if needed.
• Receives and redirect calls or take messages from patients or public if needed in a professional and polite way.

The employee’s duties are not limited to the above-mentioned accountabilities. The manager can assign other duties based on the business need.

Work Environment

• Indoors : 100%
• Outdoors : 0%
• Working Days : 6 Working Days
• Days off : 1 Day Off
• Working Hours : 8 net working hours Shifts to ensure continuous attendance to reception (1 hour Rota break)

Job Requirement

Education

• High School Diploma Preferably University Graduate

Experience

• 3yrs in a similar position.

Computer Skills

• Office

Languages

• English and Arabic (fluent spoken and written)