Applications Support Supervisor Jobs in Riyadh, Saudi Arabia

ayademrdash; Saudi Arabia; On-site; SAR 120,000 - 240,000; Full time

Job summary

ayademrdash in Riyadh seeks an experienced Applications Support Supervisor to lead the IT Applications Support team, focusing on POS, inventory, and back‑office systems. The role requires strong supervision, incident management, and vendor coordination to ensure service continuity for enterprise business applications.

The candidate should have hands‑on experience with POS and ERP integrations, plus ITIL knowledge and a customer‑focused approach.

Qualifications

• Bachelor’s degree in Computer Science, or a relevant diploma in Information Systems with the required experience.
• 5–7 years of experience in enterprise business applications support.
• At least 2 years of experience supervising an Applications Support team.
• Hands‑on experience with POS, inventory, and back‑office applications.
• Strong knowledge of application‑to‑ERP integrations.
• Experience in food and beverage (F&B), retail, or hospitality is preferred.
• Knowledge of ITIL, incident management, SLA compliance, and vendor management.
• Strong leadership, analytical, communication, and problem‑solving skills.

Responsibilities

• Supervising the Applications Support team and coordinating daily support activities.
• Supporting POS, inventory, and back‑office business applications.
• Monitoring application‑to‑ERP integrations and coordinating issue resolution.
• Managing application incidents, troubleshooting problems, and supporting service continuity.
• Monitoring SLA compliance and applying ITIL service‑management practices.
• Coordinating with vendors and internal stakeholders to resolve application issues.
• Supporting application performance, reliability, and continuous improvement.

Skills

Leadership

Analytical

Communication

Problem-solving

Education

Bachelor’s degree in Computer Science

Relevant diploma in Information Systems

Tools

POS systems

ERP integrations

Back-office apps

Job description

Location: Riyadh, Saudi Arabia
Job Category: Information Technology (IT) & Software
Job Title: Applications Support Supervisor
Employment Type: Not specified
Industry: Food, Retail, and Enterprise Business Applications

Job Overview

A leading food company in Saudi Arabia is seeking an experienced Applications Support Supervisor to lead its IT Applications Support team in Riyadh. This opportunity is suited to an IT professional with enterprise business applications support experience, supervisory skills, and a strong understanding of operational systems used in food service, retail, or hospitality environments.

The successful candidate should have hands‑on knowledge of point‑of‑sale (POS) systems, inventory applications, back‑office platforms, and application‑to‑ERP integrations. Experience in incident management, service‑level agreement (SLA) compliance, ITIL practices, and vendor coordination is also valued.

This role offers an opportunity to apply technical expertise and leadership skills while supporting critical business applications. The exact career progression, training opportunities, benefits, and compensation package have not been specified by the employer and should be confirmed during recruitment.

Key Responsibilities

The original vacancy does not provide a detailed responsibilities list. Based on the job title and stated requirements, typical responsibilities may include:

• Supervising the Applications Support team and coordinating daily support activities.
• Supporting POS, inventory, and back‑office business applications.
• Monitoring application‑to‑ERP integrations and coordinating issue resolution.
• Managing application incidents, troubleshooting problems, and supporting service continuity.
• Monitoring SLA compliance and applying relevant ITIL service‑management practices.
• Coordinating with vendors and internal stakeholders to resolve application issues.
• Supporting application performance, reliability, and continuous improvement.

Requirements and Qualifications

• Bachelor’s degree in Computer Science, or a relevant diploma in Information Systems with the required experience.
• 5–7 years of experience in enterprise business applications support.
• At least 2 years of experience supervising an Applications Support team.
• Hands‑on experience with POS, inventory, and back‑office applications.
• Strong knowledge of application‑to‑ERP integrations.
• Experience in food and beverage (F&B), retail, or hospitality is preferred.
• Knowledge of ITIL, incident management, SLA compliance, and vendor management.
• Strong leadership, analytical, communication, and problem‑solving skills.

Salary, Benefits and Career Growth

Salary: Not specified in the original vacancy.
Benefits: Not specified by the employer.
Professional Development: The role may offer experience in enterprise application support, team supervision, and business systems operations. Specific training and career progression opportunities should be confirmed with the recruiter.