Application Support - Specialist

SITE سايت; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Job summary

SITE سايت is seeking an Application Support Specialist to provide technical and operational support for business applications, ensuring availability and reliability. You will handle incidents, monitor performance, and coordinate with development and IT teams.

Ideal candidates have a Bachelor's in CS/IT/Networking and at least 4 years of experience in application support or related IT services. This is a project-based role with medical insurance benefits for you and your family.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• Minimum 4 years of relevant experience in application support, application operations, or related IT services.

Responsibilities

• Provide technical support for business applications and related services.
• Monitor application availability, performance, and operational status.
• Investigate and resolve application incidents and service requests within agreed SLAs.
• Troubleshoot application errors, integration issues, and user-reported problems.
• Coordinate with development, infrastructure, database, and vendor teams when required.
• Support application releases, updates, patches, and configuration changes.
• Maintain application documentation, incident records, and knowledge articles.
• Escalate complex or unresolved application issues while ensuring proper follow-up.

Education

Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field

Job description

The Application Support Specialist is responsible for providing technical and operational support for applications to ensure availability, reliability, and proper functionality. The role focuses on application incident resolution, troubleshooting, user support, monitoring, and coordination with development and technical teams.

Key Responsibilities:

• Provide technical support for business applications and related services.
• Monitor application availability, performance, and operational status.
• Investigate and resolve application incidents and service requests within agreed SLAs.
• Troubleshoot application errors, integration issues, and user-reported problems.
• Coordinate with development, infrastructure, database, and vendor teams when required.
• Support application releases, updates, patches, and configuration changes.
• Maintain application documentation, incident records, and knowledge articles.
• Escalate complex or unresolved application issues while ensuring proper follow-up.

Talent Profile:

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• Minimum 4 years of relevant experience in application support, application operations, or related IT services.

Job Nature:

SITE, Project-Based.

In addition to the monthly salary, SITE provides you these Benefits:

• Medical Insurance employee, his/her family, and parents.