Head of Application Support

confidential jobs; Saudi Arabia; On-site; SAR 250,000 - 380,000; Full time

Job summary

Confidential company in Saudi Arabia seeks a Lead enterprise technical support services professional to drive high-quality support, efficiency, and continuous improvement across technology environments.

You will lead technical support teams, establish standards, monitor SLA performance, and coordinate with infrastructure and application teams to deliver reliable services.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 10+ years of experience in technical support, including leadership roles.

Responsibilities

• Lead technical support teams and daily operations.
• Establish support standards and service improvement initiatives.
• Monitor service performance and SLA compliance.
• Manage major incidents and escalations.
• Coordinate with infrastructure and application teams.
• Develop support processes and knowledge management practices.
• Manage vendors and support contracts.

Education

Bachelor's degree in Information Technology or related field

Job description

Lead enterprise technical support services, ensuring high-quality support, operational efficiency, and continuous improvement across technology environments.

Key Responsibilities

• Lead technical support teams and daily operations.
• Establish support standards and service improvement initiatives.
• Monitor service performance and SLA compliance.
• Manage major incidents and escalations.
• Coordinate with infrastructure and application teams.
• Develop support processes and knowledge management practices.
• Manage vendors and support contracts.

Qualifications & Experience

• Bachelor's degree in Information Technology or related field.
• 10+ years of experience in technical support, including leadership roles.