Application Support Specialist

Visible Stars Company; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Visible Stars Company in Riyadh is seeking a hands-on IT Applications Operations professional to support deployments, production changes and incident response. You will work across teams to troubleshoot SQL and integration issues, help maintain stability, and contribute to ITIL-aligned processes in a banking/payments context.

The role requires strong communication, proactive incident management, and experience with Windows and Linux environments.

Qualifications

• Strong hands on SQL experience with Microsoft SQL Server and Oracle SQL.
• Experience with API integrations, TLS/SSL certificates and Java KeyStore (JKS).
• Experience supporting enterprise apps on Windows Server and Linux.
• Understanding of enterprise app architecture, middleware and batch processing.
• Knowledge of incident, problem, change, and service request management.

Responsibilities

• Support deployments, releases, configuration changes and production activities.
• Investigate, troubleshoot and resolve production incidents and service disruptions.
• Perform RCA for recurring application and integration issues.
• Coordinate with development, infra, database, network and business teams to resolve incidents.
• Ensure incidents and service requests are resolved within SLA timelines.
• Monitor applications and track corrective actions to improve stability and performance.
• Support daily production operations including health checks, batch activities and environment tasks.
• Assist in business continuity by monitoring applications and addressing risks.

Skills

SQL Troubleshooting

API Integrations

Incident Management

Stakeholder Management

Performance Troubleshooting

Tools

Microsoft SQL Server

Oracle SQL

Windows Server

Linux

TLS/SSL Certificates

Job description

Key Responsibilities

Support application deployments releases configuration changes and production change activities Investigate troubleshoot and resolve production incidents application issues and service disruptions Perform root cause analysis RCA for recurring application system database and integration issues Coordinate with development infrastructure database network middleware and business teams to drive incidents through to resolution Ensure incidents and service requests are managed and resolved within agreed SLA timelines Track and follow up on corrective and preventive actions to improve application stability availability and performance Support daily production operations including application health checks batch activities deployments restarts and environment-related activities Support business continuity by proactively monitoring applications and addressing operational risks and service issues

Required Skills and Experience

Strong hands on SQL experience, including Microsoft SQL Server and Oracle SQL, with expertise in query writing, troubleshooting, and data analysis.Strong understanding of API and system integrations, including TLS/SSL certificates and Java KeyStore (JKS).Experience supporting enterprise applications hosted on Windows Server and Linux environments.Good understanding of enterprise application architecture, middleware, system integrations, and batch processing.Working knowledge of network connectivity, file systems, access permissions, ports, and server level troubleshooting.Hands-on experience with application monitoring, log analysis, incident diagnostics, and performance troubleshooting.Experience with application deployments, service/application restarts, environment support, and release activities.Good understanding of Incident, Problem, Change, and Service Request Management, preferably within an ITIL-aligned environment.Strong communication, coordination, and stakeholder management skills.Experience in the banking or payments domain is preferred.