Client-Facing Technical Support Engineer

Streamax MENA; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Job summary

Streamax Technology Middle East is looking for a Technical Support Engineer based in Riyadh, Saudi Arabia. The ideal candidate should have over 3 years of experience in technical support, exceptional problem-solving skills, and the ability to communicate complex information clearly to clients.

The role includes troubleshooting issues, assisting with installations, and maintaining client systems to ensure smooth operations.

Qualifications

• 3+ years of experience in technical support.
• Proficiency in troubleshooting hardware/software issues.
• Knowledge of networking protocols and remote troubleshooting tools.

Responsibilities

• Provide advanced troubleshooting and support to customers.
• Act as the primary point of contact for technical inquiries.
• Assist with product setup, installation, and configuration.

Skills

Technical troubleshooting

Communication skills

Problem-solving

Client interaction

Education

Bachelor's degree in Computer Science or related field

Tools

MySQL

SQL Server

MongoDB

AWS

Azure

Google Cloud

Salesforce

TeamViewer

Remote Desktop

Job description

The Technical Support Engineer will provide expert technicalassistance to clients, troubleshooting and resolving issues related to[product/services]. The ideal candidate will have strong technical skills,problem-solving abilities, and the ability to communicate complex informationto clients clearly. This role is perfect for an individual who enjoys technicalproblem-solving in a client-facing capacity.

Responsibilities

• Provideadvanced troubleshooting and support to customers for [product/services].Resolve technical issues via phone, email, and remote access tools
• Actas the primary point of contact for technical inquiries, ensuring clientsreceive timely and effective solutions
• Accuratelylog customer issues and resolutions
• Assistwith product setup, installation, and configuration for customers
• Guideclients on system usage, features, and best practices
• Workclosely with engineering and product teams to resolve complex issues and relayproduct feedback
• Monitorclient systems for potential issues and perform proactive system maintenance toavoid downtime
  

Key Requirements

• 3+years of experience in technical support
• Proficiencyin troubleshooting hardware/software issues, operating systems, networkconfigurations, and device setups
• Experiencewith databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure,Google Cloud)
• Knowledgeof networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshootingtools (TeamViewer, Remote Desktop)
• Strongcommunication skills and ability to explain technical concepts to non-technicalclients
• Experiencewith CRM software (e.g., Salesforce)
• Bachelor’sdegree in Computer Science, Information Technology, or a related field