Ambulatory Care Representative I

King Faisal Specialist Hospital and Research Center; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

King Faisal Specialist Hospital and Research Center is seeking an on-site front desk receptionist to register patients, confirm visits, and handle inquiries. You will use the hospital system to process check-ins, coordinate appointments and direct patients to needed services.

Qualifications include a Bachelor’s in Hospital Administration or an equivalent Diploma, plus 1 year of relevant experience with a bachelor’s degree or 3 years with an associate.

Qualifications

• Bachelor’s or Diploma in a related field is required.
• Experience with hospital front desk or patient services is preferred.
• Good communication and organizational skills are essential.

Responsibilities

• Receives, greets and registers patients and visitors on arrival.
• Manages check-in, paperwork, and appointment confirmations in the system.
• Directs inquiries to appropriate services such as Pharmacy or Lab.
• Coordinates with clinicians to align nearby appointments and tests.

Skills

Patient registration

Phone etiquette

Computer systems

Coordination

Education

Bachelor's degree in Hospital Administration

Associate Degree/Diploma in related field

Tools

Hospital information system

Job description

Receives, registers and confirms patient’s visit. Processes all paperwork and issues the appointment requested for the patients in one location.

Essential Responsibilities and Duties

• Receives and greets patients, employees or visitors as they arrived in the clinic.
• Registers and confirms patient’s visit using computer system, and takes necessary action for patient’s check-in.
• Obtains necessary information, determines and directs the concerns of caller to appropriate areas.
• Receives walk-in patients and takes necessary action for them.
• Retrieves patient information from the system as necessary.
• Coordinates medication refill, appointments, and orders charts.
• Receives the appointment request from patient or through the Queue and confirm the appointment.
• Coordinates with other Hospital staff while booking appointment to make sure the patient’s appointments are close to each other, such as X-ray or endoscopy, etc.
• Answers patients’ and their families’ inquiries, provides any assistance and directs them to any other services they ask for, i.e, Pharmacy, Laboratory, Social Services, etc.
• Participates in the orientation of new employees as required.
• Follows all Hospital related Policies and Procedures.
• Participates in self and others' education, training and development, as applicable.
• Performs other related duties as assigned.

Education

Bachelor’s, or Associate Degree/Diploma in Hospital Administration, or other related discipline is required.

Experience Required

One (1) year of related experience with Bachelor's, or three (3) years with Associate Degree/Diploma is required.