Airport Terminal Commercial Services Lead

Tibah Airports Operation | طيبة لتشغيل المطارات; Medina; On-site; SAR 167,000 - 279,000; Full time

Job summary

Tifah Airports Operation in Medina seeks a Commercial Services Officer to manage and develop terminal commercial activities, ensuring high service standards and contributing to non-aeronautical revenue.

The role emphasizes relationship management with service providers, contract compliance, and cross-functional collaboration across F&B, Retail, and Area Allocation teams to ensure seamless operations.

Qualifications

• Bachelor's degree required in business-related field.
• Minimum 2 years of relevant experience including 1 year in airports.
• Proficient in Arabic and English communications.

Responsibilities

• Oversee day-to-day commercial service activities within the terminal operations area.
• Manage relationships with concessionaires, vendors, and partners.
• Monitor compliance with contracts, service standards, and regulations.
• Identify opportunities to introduce new commercial services and enhance offerings.
• Conduct inspections and audits of commercial service areas for quality and safety.
• Handle escalations and complaints related to commercial services promptly.
• Prepare performance reports, revenue analysis, and service quality dashboards.
• Support negotiation and administration of commercial service contracts.

Skills

Arabic (Fluent)

English (Proficient)

Education

Bachelor's degree in Business Administration, Commerce, or related field

Tools

MS Office Suite

Reporting & data analysis

Contract & document management

Commercial operations systems

Job description

Tifah Airports Operation in Medina seeks a Commercial Services Officer to manage and develop terminal commercial activities, ensuring high service standards and contributing to non-aeronautical revenue.

The role emphasizes relationship management with service providers, contract compliance, and cross-functional collaboration across F&B, Retail, and Area Allocation teams to ensure seamless operations.