Commercial Services Officer

Tibah Airports Operation | طيبة لتشغيل المطارات; Medina; On-site; SAR 167,000 - 279,000; Full time

Job summary

Tifah Airports Operation in Medina seeks a Commercial Services Officer to manage and develop terminal commercial activities, ensuring high service standards and contributing to non-aeronautical revenue.

The role emphasizes relationship management with service providers, contract compliance, and cross-functional collaboration across F&B, Retail, and Area Allocation teams to ensure seamless operations.

Qualifications

• Bachelor's degree required in business-related field.
• Minimum 2 years of relevant experience including 1 year in airports.
• Proficient in Arabic and English communications.

Responsibilities

• Oversee day-to-day commercial service activities within the terminal operations area.
• Manage relationships with concessionaires, vendors, and partners.
• Monitor compliance with contracts, service standards, and regulations.
• Identify opportunities to introduce new commercial services and enhance offerings.
• Conduct inspections and audits of commercial service areas for quality and safety.
• Handle escalations and complaints related to commercial services promptly.
• Prepare performance reports, revenue analysis, and service quality dashboards.
• Support negotiation and administration of commercial service contracts.

Skills

Arabic (Fluent)

English (Proficient)

Education

Bachelor's degree in Business Administration, Commerce, or related field

Tools

MS Office Suite

Reporting & data analysis

Contract & document management

Commercial operations systems

Job description

Job Purpose:

The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.

Job Responsibilities:

• Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area
• Manage relationships with commercial service providers, vendors, and partners operating within the terminal
• Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations
• Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue
• Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained
• Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner
• Prepare performance reports, revenue analysis, and service quality dashboards for management review
• Support the negotiation and administration of commercial service contracts and agreements
• Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal
• Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas
• Maintain accurate records of agreements, permits, and commercial service documentation

Requirements

Education requirements:

Bachelor's degree in Business Administration, Commerce, or a related field.

Certification Requirements:

Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.

Experience:

Minimum 2 years of relevant experience including 1 year in Airports.

Languages:

Arabic (Fluent), English (Proficient).

Technical Skills:

• MS Office Suite (Word, Excel, PowerPoint)
• Reporting & data analysis
• Contract & document management
• Commercial operations systems.