Air Freight Care Coordinator — Customer Experience & Ops

Kuehne+Nagel; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Kuehne + Nagel in Jeddah is seeking an Airlogistics Customer Care Specialist to ensure professional, proactive service across the air freight process. You will be the primary contact for customers and coordinate with sales, OCCs, and operations to keep shipments moving smoothly.

This role requires experience in air logistics or freight forwarding, a strong customer service mindset, and fluency in English and Arabic.

Qualifications

• Experience in Air Logistics or Freight Forwarding.
• Strong customer service mindset and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive problem-solving and decision-making under pressure.
• Commercial awareness with quotation management experience.
• Experience with operational systems, data and performance reporting.
• Strong collaboration with cross-functional and international teams.
• Fluency in English and Arabic.

Responsibilities

• Proactively advise and consult customers to ensure high satisfaction and a positive experience.
• Monitor customer shipments and provide proactive updates while addressing issues before they impact the customer.
• Manage customer onboarding, including setup and maintenance of requirements, rates, and service agreements.
• Ensure seamless information flow to OCCs, enabling efficient shipment execution and timely updates.
• Coordinate with stakeholders to resolve customer complaints professionally and efficiently.
• Qualify inquiries and prepare quotations per pricing guidelines, identifying upsell opportunities.
• Build relationships with Sales and Account Management to support growth and retention.
• Create, review, and refine customer and operational reports with performance insights.
• Manage claims through the entire process from reporting to resolution and closure.

Skills

Air Logistics

Customer Care

Multitasking

Problem Solving

Commercial Awareness

Systems & Reporting

Cross-Functional Teams

English & Arabic

Job description

Kuehne + Nagel in Jeddah is seeking an Airlogistics Customer Care Specialist to ensure professional, proactive service across the air freight process. You will be the primary contact for customers and coordinate with sales, OCCs, and operations to keep shipments moving smoothly.

This role requires experience in air logistics or freight forwarding, a strong customer service mindset, and fluency in English and Arabic.