AI Agent Quality Intern

Rimthan; Riyadh; On-site; SAR 13,000 - 20,000; Full time

Job summary

Rimthan in Riyadh is offering a cooperative training opportunity for AI QA, focusing on reviewing Arabic and English conversations, scoring agent performance, and proposing fixes. You will develop tests and prompts for improvement, update knowledge bases, and report weekly results.

This role requires a student in CS/IS/AI with fluent Arabic and English, plus hands-on prompt testing experience. Some familiarity with AI platforms (e.g., ElevenLabs) is a plus.

Qualifications

• Currently enrolled in a bachelor's or diploma programme in computer science, information systems, AI or a related field, and eligible for cooperative training.
• Fluent Arabic and English, written and spoken.
• Hands-on experience writing and testing prompts for AI models.
• Comfortable with spreadsheets.
• Nice to have: built a chatbot or voice agent, or worked with a conversational AI platform.

Responsibilities

• Review and score voice and chat conversations in Arabic and English.
• Spot patterns in where the agent errs and propose fixes.
• Build and maintain a test set of real customer scenarios and run it before every change.
• Draft improvements to the agent's knowledge base and instructions and test them before going live.
• Keep customer care guides and FAQs up to date as fixes land.
• Prepare a weekly report on the agent's performance.

Skills

Arabic language

English language

Prompts for AI models

Education

Bachelor's or diploma in CS/IS/AI

Tools

ElevenLabs

Job description

Responsibilities

• Review and score voice and chat conversations handled by the AI agent in Arabic and English
• Spot patterns in where the agent gets things wrong and propose fixes
• Build and maintain a test set of real customer scenarios and run it before every change
• Draft improvements to the agent's knowledge base and instructions and test them before they go live
• Keep customer care guides and FAQs up to date as fixes land
• Prepare a weekly report on the agent's performance

What you’ll learn

How an AI customer service agent is tested, improved and run in production. How to measure AI quality in a structured way. How customer care works on a national transport platform.

Requirements

• Currently enrolled in a bachelor's or diploma programme in computer science, information systems, AI or a related field, and eligible for cooperative training
• Fluent Arabic and English, written and spoken
• Hands‑on experience writing and testing prompts for AI models
• A careful, structured way of working; you notice small errors
• Comfortable with spreadsheets
• Nice to have: you have built a chatbot or voice agent, or worked with a conversational AI platform such as ElevenLabs