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Job summary
A leading company in retail seeks a Customer Service Assistant at IKEA Smaland. The role involves greeting customers, ensuring the safety of children, and addressing customer queries in a friendly environment. Ideal candidates should be skilled in communication and customer service.
Qualifications
- Friendly and professional demeanor.
- Ability to prioritize children's safety.
- Experience in handling customer complaints.
Responsibilities
- Greet and welcome customers upon arrival at Smaland.
- Explain admission policy clearly and professionally.
- Ensure safety of children while in Smaland.
Skills
Assist in the customer service function within Smaland, IKEA's play area, in a friendly and professional manner.
- Greet and welcome customers upon arrival at Smaland.
- Explain the Smaland admission policy clearly and professionally.
- Prioritize children's safety while they are in Smaland.
- Make announcements or page parents if there are issues with children in the playroom.
- Handle routine customer complaints promptly and courteously.
- Provide a safe environment for children within the area.
- Ensure all system procedures are followed according to policies and procedures.
- Brief the Duty Manager on complaints requiring management assistance.
- Adhere to all emergency procedures.
- Improve customer service and respond to customer queries.
- Represent the IKEA brand at the required level.
- Maintain store standards to the required level.
Note: This description is based on the provided job details and may need further refinement for specific job postings.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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