Training Analyst at BPO PLUS

BPO PLUS; Doha; On-site; QAR 89,000 - 134,000; Full time

Job summary

BPO PLUS in Doha, Qatar is seeking a Training Analyst to lead assessment and analysis of skill gaps across departments, aligning training priorities with organizational goals. This in-person role requires a Bachelor's degree and 6 years in Learning and Development, plus fluency in Arabic.

You will collect training data from surveys, LMS, and performance metrics, develop detailed reports and dashboards, and support LMS administration while coordinating with content designers and stakeholders to

Qualifications

• Bachelor's degree (Required).
• 6 years of Learning and Development experience (Required).
• Proficiency in Arabic (Required).

Responsibilities

• Conduct detailed assessments across departments to identify skill gaps and training priorities.
• Analyze assessment data to set training goals and plans.
• Collaborate with training designers and stakeholders to design training content.
• Collect and analyze training data from participants, tests, ROI, LMS.
• Evaluate training impact and measure success of initiatives.
• Prepare reports and dashboards on training effectiveness.
• Support LMS implementation and maintain training records.
• Stay updated on training design trends and learning technology.
• Assist in budgeting and vendor tender processes.

Skills

Arabic language

Learning & Development

Education

Bachelor's degree

Tools

Learning Management System (LMS)

Job description

Training Analyst

Location: Doha, DAW, QA. In person.

Pay: QAR8,000.00 - QAR12,000.00 per month.

Education: Bachelor's (Required).

Experience: Learning and Development: 6 years (Required).

Language: Arabic (Required).

Conduct detailed assessments across different departments and job roles to find out what skills employees are missing (skill gaps), training priorities, or where they can improve.

Use different methods like surveys, interviews, and looking at performance data.

Analyze information gathered from assessments and turn it into clear goals and Plans for training.

Collaborate with experts, training designers, and internal stakeholders to figure out what kind of training content is needed to ensure alignment of training content with organizational goals.

Collect, organize, analyze different types of information about training programs. This includes feedback from participants, test scores, ROI data, results from before- and -after training, and data from Learning Management System (LMS).

Evaluate training impact by set up ways to measure the success of training initiatives / programs. This involves looking at how training changes what people know, how they behave, and how it impacts overall business results.

Prepares and creates detailed reports, dashboards that show how effective training initiatives /programs are.

Use this information to identify trends and suggest recommendations to achieve better results.

Support implementation and administration of Learning Management System (LMS). Make sure training records are accurate, and that the system can easily provide reports.

Stay updated on the latest trends and best practices in designing training, ways to teach adults, and use technology of learning.

Look for and suggest new tools or methods to make training more effective and engaging.

Support Audits and compliance requirements related to training documentations and reporting.

Assist in budget planning and tracking for training initiatives and external vendors.

Prepare tender documents and contracts for training programs.

Evaluating the submitted offers and selecting the best options based on the specified criteria.

Follow up the progress of projects and ensure their implementation according to schedule.

Works in cooperation with Quality Assurance and Continual Improvement section on securing and maintain the ISO / Risk Management / ISMS certification Carries out and ensures the compliance of all activities within the Department are in-line with the Client health and safety regulations