Senior Service Quality & Experience Auditor

Izzat Marji Group; Qatar; On-site; QAR 67,000 - 100,000; Full time

Job summary

Izzat Marji Group is seeking a Senior Service Excellence Delivery Agent in Qatar to ensure adherence to QAS standards and service excellence. You will monitor cabin appearance, customer experience, and grooming to uphold high cleanliness and service levels across designated zones.

Responsibilities include conducting conformance checks on cabin operations, documenting quality results, and reporting discrepancies with actionable recommendations to the Service Excellence Delivery Specialist.

Qualifications

• Experience performing quality checks on service operations.
• Ability to record and report findings clearly.
• Familiarity with appearance and presentation standards.

Responsibilities

• Conformance checks on cabin appearance, customer experience, and grooming.
• Perform comprehensive quality checks across aircraft and service touchpoints.
• Record checks accurately and prepare reports with recommendations.

Skills

Quality assurance

Attention to detail

Customer experience

Grooming standards

Job description

Izzat Marji Group is seeking a Senior Service Excellence Delivery Agent in Qatar to ensure adherence to QAS standards and service excellence. You will monitor cabin appearance, customer experience, and grooming to uphold high cleanliness and service levels across designated zones.

Responsibilities include conducting conformance checks on cabin operations, documenting quality results, and reporting discrepancies with actionable recommendations to the Service Excellence Delivery Specialist.