Senior Service Excellence Delivery Agent

The International Academy - Amman; Doha; On-site; QAR 112,000 - 179,000; Full time

Job summary

The International Academy - Amman is seeking a Senior Service Excellence Delivery Agent to oversee QAS standards and service quality across designated zones including cabin appearance and grooming." You will conduct comprehensive quality checks on aircraft and customer touchpoints, document findings, and collaborate with the Service Excellence Delivery Specialist to drive improvements.

Attention to detail and adherence to airline requirements are essential to maintain top cleanliness and service

Qualifications

• Experience performing conformance checks following airline standards.
• Ability to record and report quality checks accurately.

Responsibilities

• Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards.
• Perform detailed quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.
• Record the cabin appearance, customer experience and grooming standards quality checks accurately and prepare reports to share with the Service Excellence Delivery Specialist.

Skills

Quality checks

Customer experience

Grooming standards

Cabin appearance

Job description

### Senior Service Excellence Delivery AgentApply NowJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards **Responsibilities** * Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards. * Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside. * Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements