Senior Service Excellence Delivery Agent

Naouri Group; Doha; On-site; QAR 134,000 - 246,000; Full time

Job summary

Naouri Group in Doha, Qatar, seeks a Senior Service Excellence Delivery Agent to oversee quality checks of cabin appearance, customer experience and grooming standards across aircraft and terminal touchpoints. The role emphasizes meticulous adherence to airline requirements and reporting any discrepancies to the Service Excellence Delivery Specialist.

The position requires 4–16 years of experience in service excellence, with leadership capabilities for senior responsibilities and a focus on

Qualifications

• 4–16 years of experience in service excellence or related field.
• Experience conducting quality checks and reporting.
• Strong attention to detail and standards adherence.
• Leadership experience in a senior role is desirable.

Responsibilities

• Perform conformance checks on cabin appearance, customer experience and grooming in line with airline requirements.
• Record cabin appearance, customer experience and grooming quality checks across all aircraft touchpoints and terminal areas.
• Prepare comprehensive reports with discrepancies or improvement areas for the Service Excellence Delivery Specialist.

Skills

Quality checks

Customer experience

Grooming standards

Reporting

Job description

4. Senior Service Excellence Delivery AgentCompany:-Industry:: Airlines and Aviation-Job Location:: Doha, Qatar-Career Level:: Senior (Team Leader/Staff Supervisor)-Date Posted:: 14-10-2026-Ref. Number:: 167524--Years of Experience: 4 - 16### Senior Service Excellence Delivery AgentJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards**Responsibilities*** Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.* Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.* Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvementsCompany:-Industry:: Airlines and Aviation-Job Location:: Doha, Qatar-Career Level:: Senior (Team Leader/Staff Supervisor)-Date Posted:: 14-10-2026-Ref. Number:: 167524--Years of Experience: 4 - 16