Senior Service Excellence Delivery Agent

Tabukpharmaceuticals; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Airlines and Aviation in Doha seeks a Senior Service Excellence Delivery Agent to lead quality checks and grooming standards across cabin and touchpoints. You will monitor cleaning operations and customer experiences, ensuring conformity with airline requirements.

The role emphasizes meticulous reporting and continuous improvement within the designated zone. The ideal candidate has 4+ years in service excellence or QA, with strong attention to detail and a proactive approach to resolving

Qualifications

• 4+ years of experience in service excellence or quality assurance.

Responsibilities

• Conformance checks on cabin appearance, customer experience and grooming to airline standards.
• Record cabin appearance and customer experience quality checks and prepare reports for the Service Excellence Delivery Specialist.

Skills

Quality checks

Quality standards

Customer experience

Reporting

Job description

4. Senior Service Excellence Delivery AgentCompany:-Industry:: Airlines and Aviation-Job Location:: Doha, Qatar-Career Level:: Senior (Team Leader/Staff Supervisor)-Date Posted:: 14-10-2026-Ref. Number:: 167524--Years of Experience: 4 - 16### Senior Service Excellence Delivery AgentJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards**Responsibilities*** Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.* Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.* Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvementsCompany:-Industry:: Airlines and Aviation-Job Location:: Doha, Qatar-Career Level:: Senior (Team Leader/Staff Supervisor)-Date Posted:: 14-10-2026-Ref. Number:: 167524--Years of Experience: 4 - 16