Senior Service Excellence Lead - Cabin & Experience

Tabukpharmaceuticals; Doha; On-site; QAR 120,000 - 180,000; Full time

Job summary

Airlines and Aviation in Doha seeks a Senior Service Excellence Delivery Agent to lead quality checks and grooming standards across cabin and touchpoints. You will monitor cleaning operations and customer experiences, ensuring conformity with airline requirements.

The role emphasizes meticulous reporting and continuous improvement within the designated zone. The ideal candidate has 4+ years in service excellence or QA, with strong attention to detail and a proactive approach to resolving

Qualifications

• 4+ years of experience in service excellence or quality assurance.

Responsibilities

• Conformance checks on cabin appearance, customer experience and grooming to airline standards.
• Record cabin appearance and customer experience quality checks and prepare reports for the Service Excellence Delivery Specialist.

Skills

Quality checks

Quality standards

Customer experience

Reporting

Job description

Airlines and Aviation in Doha seeks a Senior Service Excellence Delivery Agent to lead quality checks and grooming standards across cabin and touchpoints. You will monitor cleaning operations and customer experiences, ensuring conformity with airline requirements.

The role emphasizes meticulous reporting and continuous improvement within the designated zone. The ideal candidate has 4+ years in service excellence or QA, with strong attention to detail and a proactive approach to resolving