Senior Service Excellence Lead - Cabin & Guest Experience

Naouri Group; Doha; On-site; QAR 134,000 - 246,000; Full time

Job summary

Naouri Group in Doha, Qatar, seeks a Senior Service Excellence Delivery Agent to oversee quality checks of cabin appearance, customer experience and grooming standards across aircraft and terminal touchpoints. The role emphasizes meticulous adherence to airline requirements and reporting any discrepancies to the Service Excellence Delivery Specialist.

The position requires 4–16 years of experience in service excellence, with leadership capabilities for senior responsibilities and a focus on

Qualifications

• 4–16 years of experience in service excellence or related field.
• Experience conducting quality checks and reporting.
• Strong attention to detail and standards adherence.
• Leadership experience in a senior role is desirable.

Responsibilities

• Perform conformance checks on cabin appearance, customer experience and grooming in line with airline requirements.
• Record cabin appearance, customer experience and grooming quality checks across all aircraft touchpoints and terminal areas.
• Prepare comprehensive reports with discrepancies or improvement areas for the Service Excellence Delivery Specialist.

Skills

Quality checks

Customer experience

Grooming standards

Reporting

Job description

Naouri Group in Doha, Qatar, seeks a Senior Service Excellence Delivery Agent to oversee quality checks of cabin appearance, customer experience and grooming standards across aircraft and terminal touchpoints. The role emphasizes meticulous adherence to airline requirements and reporting any discrepancies to the Service Excellence Delivery Specialist.

The position requires 4–16 years of experience in service excellence, with leadership capabilities for senior responsibilities and a focus on