Senior Service Excellence Quality & Experience Lead

HalalaH; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

HalalaH is seeking a Senior Service Excellence Delivery Agent in Doha to conduct meticulous QAS standards and services excellence checks, ensuring appearance and presentation compliance within the designated zone. You will monitor cleaning operations, customer experience and grooming standards across cabin areas and at touchpoints inside terminal and airside.

You will be responsible for recording quality checks accurately and preparing comprehensive reports for the Service Excellence Delivery

Qualifications

• Must be able to perform conformance checks on cabin appearance operations, customer experience and grooming standards.

Responsibilities

• Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.
• Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.
• Record the cabin appearance, customer experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements.

Skills

Attention to detail

Quality control

Communication

Job description

HalalaH is seeking a Senior Service Excellence Delivery Agent in Doha to conduct meticulous QAS standards and services excellence checks, ensuring appearance and presentation compliance within the designated zone. You will monitor cleaning operations, customer experience and grooming standards across cabin areas and at touchpoints inside terminal and airside.

You will be responsible for recording quality checks accurately and preparing comprehensive reports for the Service Excellence Delivery