Senior Service Excellence Delivery Agent

Abdalihospital; Doha; Sur place; QAR 134 000 - 201 000; Plein temps

Résumé du poste

Abdalihospital in Doha, Qatar is seeking a Senior Service Excellence Delivery Agent to lead quality checks on cabin appearance, customer experience and grooming standards across all passenger touchpoints.

The role involves meticulous verification against airline requirements, recording findings, and preparing reports for the Service Excellence Delivery Specialist to drive improvements and uphold premium service standards.

Responsabilités

• Conformance checks on cabin appearance operations, customer experience and grooming standards.
• Perform detailed quality checks across all aircraft areas and passenger touchpoints.
• Record cabin appearance and grooming quality checks and prepare reports.
• Identify discrepancies and communicate improvements to the Service Excellence Delivery Specialist.

Description du poste

4. Senior Service Excellence Delivery AgentCompany:-Industry:: Airlines and Aviation-Job Location:: Doha, Qatar-Career Level:: Senior (Team Leader/Staff Supervisor)-Date Posted:: 14-10-2026-Ref. Number:: 167524--Years of Experience: 4 - 16### Senior Service Excellence Delivery AgentJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards**Responsibilities*** Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.* Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.* Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvementsCompany:-Industry:: Airlines and Aviation-Job Location:: Doha, Qatar-Career Level:: Senior (Team Leader/Staff Supervisor)-Date Posted:: 14-10-2026-Ref. Number:: 167524--Years of Experience: 4 - 16