Senior Service Excellence Lead: Cabin & Customer Experience

Abdalihospital; Doha; On-site; QAR 134,000 - 201,000; Full time

Job summary

Abdalihospital in Doha, Qatar is seeking a Senior Service Excellence Delivery Agent to lead quality checks on cabin appearance, customer experience and grooming standards across all passenger touchpoints.

The role involves meticulous verification against airline requirements, recording findings, and preparing reports for the Service Excellence Delivery Specialist to drive improvements and uphold premium service standards.

Responsibilities

• Conformance checks on cabin appearance operations, customer experience and grooming standards.
• Perform detailed quality checks across all aircraft areas and passenger touchpoints.
• Record cabin appearance and grooming quality checks and prepare reports.
• Identify discrepancies and communicate improvements to the Service Excellence Delivery Specialist.

Job description

Abdalihospital in Doha, Qatar is seeking a Senior Service Excellence Delivery Agent to lead quality checks on cabin appearance, customer experience and grooming standards across all passenger touchpoints.

The role involves meticulous verification against airline requirements, recording findings, and preparing reports for the Service Excellence Delivery Specialist to drive improvements and uphold premium service standards.