Senior Service Excellence Delivery Agent

Izzat Marji Group; Qatar; On-site; QAR 67,000 - 100,000; Full time

Job summary

Izzat Marji Group is seeking a Senior Service Excellence Delivery Agent in Qatar to ensure adherence to QAS standards and service excellence. You will monitor cabin appearance, customer experience, and grooming to uphold high cleanliness and service levels across designated zones.

Responsibilities include conducting conformance checks on cabin operations, documenting quality results, and reporting discrepancies with actionable recommendations to the Service Excellence Delivery Specialist.

Qualifications

• Experience performing quality checks on service operations.
• Ability to record and report findings clearly.
• Familiarity with appearance and presentation standards.

Responsibilities

• Conformance checks on cabin appearance, customer experience, and grooming.
• Perform comprehensive quality checks across aircraft and service touchpoints.
• Record checks accurately and prepare reports with recommendations.

Skills

Quality assurance

Attention to detail

Customer experience

Grooming standards

Job description

### Senior Service Excellence Delivery AgentApply NowJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards **Responsibilities** * Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards. * Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside. * Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements