Senior Service Excellence Delivery Agent

Shawarmer Food Company LLC.; Doha; Presencial; QAR 112.000 - 156.000; Jornada completa

Descripción de la vacante

Shawarmer Food Company LLC. is seeking a Senior Service Excellence Delivery Agent to oversee quality checks of cabin appearance, customer experience and grooming standards in line with airline requirements.

You will monitor cleaning operations and service touchpoints, ensuring consistent presentation and service quality. Primary duties include recording detailed quality checks, rectifying any discrepancies, and preparing reports for the Service Excellence Delivery Specialist to drive

Formación

• Conduct QAS Standards and Services excellence quality checks to uphold appearance/presentation standards.
• Monitor cleaning operations, customer experience and grooming standards.
• Rectify discrepancies to uphold cleanliness and services standards.

Responsabilidades

• Accountable for conformance checks on cabin appearance operations, customer experience and grooming standards in line with airline requirements.
• Record cabin appearance, customer experience and grooming standards quality checks accurately and prepare comprehensive reports.

Descripción del empleo

### Senior Service Excellence Delivery AgentApply NowJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards **Responsibilities** * Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards. * Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside. * Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements