Senior Service Excellence Delivery Agent

Akhtaboot; Doha; Vor Ort; QAR 60.000 - 90.000; Vollzeit

Zusammenfassung

Akhtaboot in Doha, Qatar seeks a Senior Service Excellence Delivery Agent to oversee QAS standards, monitor cleaning operations, and uphold grooming and presentation across the designated zone.

You will perform detailed quality checks at cabin, terminal, and airside touchpoints and record findings, sharing reports with the Service Excellence Delivery Specialist to address discrepancies and opportunities for improvement.

Qualifikationen

• Experience performing quality checks in service environments.
• Strong attention to detail and accuracy.
• Familiarity with airline customer service standards preferred.

Aufgaben

• Accountable to perform conformance checks on cabin appearance, customer experience and grooming standards in line with airline requirements.
• Record cabin appearance and customer experience quality checks accurately and prepare reports for the Service Excellence Delivery Specialist.

Kenntnisse

Quality checks

Customer service

Grooming standards

Airline industry

Jobbeschreibung

### Senior Service Excellence Delivery AgentApply NowJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards **Responsibilities** * Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards. * Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside. * Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements