Senior Service Excellence Delivery Agent

MS Pharma Injectable; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

In Doha, a dedicated quality assurance role is responsible for ensuring cabin appearance, customer experience and grooming standards meet airline requirements. You will conduct detailed checks across aircraft, terminal and touchpoints, recording results and driving improvements with the Service Excellence Delivery Specialist.

The role emphasizes meticulous reporting, adherence to cleanliness and service standards, and timely escalation of any discrepancies to maintain superior onboard and

Qualifications

• Must have experience performing quality checks in service environments.
• Familiarity with airline cabin appearance and customer touchpoints preferred.
• Attention to detail and ability to report discrepancies clearly.

Responsibilities

• Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.
• Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.
• Record cabin appearance, customer experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining discrepancies or areas for improvements.

Skills

Quality checks

Customer experience

Grooming standards

Job description

\"Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards

Responsibilities

• Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.


• Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.


• Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements

\"