Senior Service Excellence Delivery Agent

IMC-Jordan; Doha; Presencial; QAR 60 000 - 120 000; Tempo integral

Resumo da oferta

IMC-Jordan in Doha is seeking a Senior Service Excellence Delivery Agent to oversee cabin appearance and customer experience standards. You will conduct conformance checks across aircraft areas and service touchpoints both in-terminal and on the airside, ensuring alignment with airline requirements.

Responsibilities include accurate reporting of quality checks and presenting findings to the Service Excellence Delivery Specialist to drive improvements and uphold the highest cleanliness and

Responsabilidades

• Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards.
• Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside.
• Record cabin appearance, customer experience and grooming standards quality checks accurately and prepare reports for the Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements.

Descrição da oferta de emprego

### Senior Service Excellence Delivery AgentApply NowJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards **Responsibilities** * Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards. * Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside. * Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements