Senior Service Excellence Delivery Agent

HitekNOFAL Solutions; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

HitekNOFAL Solutions is seeking a Senior Service Excellence Delivery Agent in Doha to drive quality across cabin appearance operations, customer experience and grooming standards in line with airline requirements.

You will conduct detailed checks across aircraft areas and touchpoints, record findings, and prepare reports for the Service Excellence Delivery Specialist highlighting discrepancies and opportunities for improvements.

Qualifications

• Conformance checks on cabin appearance operations, customer experience and grooming standards.

Responsibilities

• Perform conformance checks on cabin appearance, customer experience and grooming standards across the aircraft and terminal touchpoints.
• Record cabin appearance and customer experience quality checks accurately and prepare comprehensive reports for the Service Excellence Delivery Specialist.

Skills

Quality checks

Customer experience

Grooming standards

Job description

### Senior Service Excellence Delivery AgentApply NowJob Description and Requirements: Responsible to conduct meticulous QAS Standards and Services excellence Quality checks, ensuring adherence to appearance and presentation standards within the designated zone. This role entails comprehensive monitoring of cleaning operations, customer experience and grooming standards. Accountable for rectifying any discrepancies to uphold the highest cleanliness and Services standards **Responsibilities** * Accountable to perform conformance checks on cabin appearance operations, customer experience and grooming standards in line with customer airline requirement and standards. * Perform detailed Quality checks covering all areas of the aircraft and customer services touchpoints inside terminal and airside. * Responsible to record the cabin appearance, customer Experience and grooming standards quality checks accurately and prepare comprehensive reports to be shared with Service Excellence Delivery Specialist outlining any discrepancies or areas for improvements