Senior Desktop Support Engineer – Qatar (5+ yrs)

PPL Dynamics; Doha; Sur place; QAR 60 000 - 120 000; Plein temps

Résumé du poste

People Dynamics in Doha seeks a seasoned TS Engineer for IT Desktop Support to join a leading organization in Qatar. You will provide frontline and second-line support, install and maintain desktops, laptops, and IT systems, and ensure service requests meet SLAs.

The role requires a IT degree, 5+ years of desktop support experience, strong problem-solving and ITIL knowledge, and flexibility to work rotational shifts. Local Qatar residency is essential.

Qualifications

• Degree or Diploma in Information Technology.
• Minimum 5+ years of Desktop/IT technical support experience.
• Strong troubleshooting and incident management skills.
• Knowledge of ITIL processes and service desk operations.
• Excellent communication and coordination skills.
• Willingness to work rotational shifts.
• Only candidates currently residing in Qatar will be considered.

Responsabilités

• Provide Level 1 and Level 2 IT technical support to end users.
• Install, maintain, monitor, and troubleshoot desktops, laptops, and IT systems.
• Resolve incidents and service requests within defined SLAs.
• Deliver remote and on-site technical assistance.
• Manage IT tickets, escalations, and follow-ups in ITIL processes.
• Diagnose recurring technical issues and provide permanent solutions.
• Maintain technical documentation and ticket status reports.

Connaissances

Desktop Support

IT Troubleshooting

ITIL basics

Formation

Degree or Diploma in Information Technology

Outils

ITIL processes

Description du poste

People Dynamics in Doha seeks a seasoned TS Engineer for IT Desktop Support to join a leading organization in Qatar. You will provide frontline and second-line support, install and maintain desktops, laptops, and IT systems, and ensure service requests meet SLAs.

The role requires a IT degree, 5+ years of desktop support experience, strong problem-solving and ITIL knowledge, and flexibility to work rotational shifts. Local Qatar residency is essential.