IT Support / Help Desk / Desktop Support Engineer

SmartRecruiters, Inc.; Doha; On-site; QAR 67,000 - 100,000; Full time

Job summary

SmartRecruiters, Inc. IT is seeking an IT Support / Help Desk / Desktop Support Engineer to join our Qatar operations.

This role provides on-site and remote troubleshooting, user assistance, and incident resolution to ensure minimal downtime across the organization. We require a Diploma or Bachelor’s degree in IT or a related field, 4–6 years in IT Help Desk or Desktop Support, and proven experience with Microsoft 365, Active Directory and Intune.

Qualifications

• Diploma or Bachelor’s degree in IT, CS or related field.
• 4–6 years in IT Help Desk, Service Desk or Desktop Support.
• Experience with Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi‑Fi).
• Windows 11 administration and troubleshooting.

Skills

IT Help Desk

Desktop Support

Windows 11

Networking basics

Education

Diploma/Bachelor's in IT

Tools

Microsoft 365

Active Directory

Intune

Job description

IT Support / Help Desk / Desktop Support Engineer

• Full-time

We are currently looking for IT Support / Help Desk / Desktop Support Engineer for our Qatar operations

Required Qualifications

• Diploma or Bachelor\'s Degree in Information Technology, Computer Science, or related field.
• 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
• Experience with Windows 11 administration and troubleshooting.

Technical Skills

• Endpoint Patching & Updates
• Network and Wi-Fi Troubleshooting
• Backup Monitoring and Recovery

Language Requirements

• Fluent in Arabic and English (spoken and written).

Preferred Skills

• Knowledge of Microsoft Defender and security best practices.
• Experience with access control systems and card management solutions.
• Experience with ticketing systems and SLA-driven support environments.
• Excellent communication and customer service skills.
• Strong troubleshooting and analytical abilities.
• Ability to prioritize and manage multiple support requests.
• Team-oriented with a proactive approach to problem-solving.
• Strong documentation and organizational skills.

Experience Level: Mid-Level (4-6 years)

Languages: Arabic & English (Mandatory)

Joining time frame: Immediate

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